Payment Operations Lead

Summary

Join GoDaddy's Payment Operations team and play an integral role in the Global Payments Department, managing daily operations of payment acceptance and payout functions processing billions in annual GPV. Mentor a high-performance team, manage key external partnerships, and lead global programs to improve payment acceptance and reduce costs. Collaborate across various departments, develop automated reporting tools, and manage vendor relationships. Regularly communicate insights to senior leadership and recommend strategies for world-class payment processing performance. This remote position offers opportunities for occasional office visits and is not eligible in certain states.

Requirements

• 5+ years in operations, analytics, or related functions, with experience leading high-impact projects and initiatives
• 5+ years of experience extracting data and metrics to visualize findings, determine and drive improvements
• 3+ years experience managing vendor relationships
• Advanced SQL and Excel skills to produce complex analysis and leadership level reporting

Responsibilities

• Mentor a high-performance team, and drive cross-functional payment initiatives
• Manage key external partnerships to set new standards in recurring billing, payment routing, and performance optimization
• You’ll help lead global programs to improve payment acceptance and reduce costs, collaborate across analytics, product, and engineering, and develop automated reporting and monitoring tools
• The role also involves managing vendor relationships, designing and executing payment routing experiments, and leading robust QA and troubleshooting efforts
• You’ll regularly communicate insights and results to senior leadership and proactively recommend strategies to ensure GoDaddy is driving world-class payment processing performance

Preferred Qualifications

• Experience in the payments industry with proven experience optimizing approval rates, costs, and/or other payment metrics related to transaction acceptance for digital and physical goods from the lens of an e-commerce merchant, Acquirer, or scheme
• Experience with corporate Accounting standards

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Parental leave