People Generalist

Summary

Join Twilio as a People Generalist and become an integral part of the People Operations team. You will support the delivery of People priorities, partnering with HRBPs and COEs. This role requires experience in HR, strong problem-solving skills, and data analysis abilities. You will partner with the HRBP team, lead office hours for new programs, execute business initiatives, and manage employee onboarding and offboarding. The position is remote in Columbia and may require occasional travel. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 3+ years experience in an HR role partnering with corporate employees and managers
• You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment
• Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
• Strong data analysis skills and ability to share recommendations with stakeholders
• Demonstrates employee focus and managing proactive communication to ensure optimum HR support
• Keen to continue learning and developing their skill set, having a growth mindset
• Strong ability to identify process gaps and improvement opportunities

Responsibilities

• Partner with the HRBP team to support program roll-outs and on-going process execution
• Lead Office Hours for new program rollouts or process changes to enable engagement and understanding
• Help to execute business led initiatives (re-orgs, job role and level assessments, etc)
• Work within the ServiceNow ticketing system to address more complex direct manager and employee requests
• Partner cross functionally with key stakeholders: Payroll, IT, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment
• Oversee confidential employee onboarding and offboarding processes, including conducting exit interviews, and providing exit survey analysis
• Prepare HR reports, metrics and presentations, including headcount, turnover, and other HR-related analytics
• Assist the employee relations team with performance management cases, upon request and with proper training
• Maintain confidentiality of core HR data and projects

Preferred Qualifications

Proficiency with HR systems, such as Workday and ServiceNow

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program