People Generalist

Summary

Join Twilio as our next People Generalist and become an integral part of the HRBP G&A team. This role supports the delivery of People priorities, partnering with international and functional People Ops, HRBPs, and COEs. You will provide advice and assistance on various HR matters, including benefits, compensation, offboarding, global mobility, and employee relations. Responsibilities include partnering with the HRBP team on program rollouts, leading office hours for new programs, executing business initiatives, managing employee onboarding and offboarding, preparing HR reports, and assisting with employee relations. The ideal candidate possesses 3+ years of HR experience, specifically in countries like Brazil, Colombia, and Mexico, and demonstrates strong problem-solving, data analysis, and communication skills. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• 3+ years experience in an HR role partnering with corporate employees and managers
• Experience working with countries such as Brazil, Colombia, and Mexico
• You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment
• Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
• Strong data analysis skills and ability to share recommendations with stakeholders
• Demonstrates employee focus and managing proactive communication to ensure optimum HR support
• Keen to continue learning and developing their skill set, having a growth mindset
• Strong ability to identify process gaps and improvement opportunities

Responsibilities

• Partner with the HRBP team to support program roll-outs and on-going process execution
• Lead Office Hours for new program rollouts or process changes to enable engagement and understanding
• Help to execute business led initiatives (re-orgs, job role and level assessments, etc)
• Work within the ServiceNow ticketing system to address more complex direct manager and employee requests
• Partner cross functionally with key stakeholders: H&S and People Ops team, Payroll, IT, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment
• Oversee confidential employee onboarding and offboarding processes, including conducting exit interviews, and providing exit survey analysis
• Prepare HR reports, metrics and presentations, including headcount, turnover, and other HR-related analytics
• Assist the employee relations team with performance management cases, upon request and with proper training
• Maintain confidentiality of core HR data and projects

Preferred Qualifications

• Proficiency with HR systems, such as Workday and ServiceNow
• Experience in HR Admin processes in Canada

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program