People Operations Coordinator

Summary

Join Envato as a People Ops Coordinator and manage the administrative tasks for People Operations, acting as the initial point of contact for the People Team. You will be responsible for the end-to-end employee life cycle, including onboarding and offboarding, maintaining employee records, and administering various HR systems. This role involves collaborating with the global People Team across Australia, New Zealand, and Mexico, ensuring consistent processes and policies. You will also handle contractor administration, prepare reports, and assist with auditing. The position requires strong administrative and problem-solving skills, excellent communication in Spanish and English, and experience with HR systems. This role offers flexible remote work options and a comprehensive benefits package.

Requirements

• Highly organised with strong administrative and problem solving skills
• Excellent interpersonal and communication skills, both written and verbal in both Spanish and English
• Superior attention to detail
• Able to manage competing priorities and comfortable completing repetitive tasks
• Able to exercise discretion in dealing with sensitive information, a high level of confidentiality
• Tech savvy and comfortable learning new systems and working in a very reactive environment
• Professionally empathetic and creative approach
• Initiative, drive and a proactive approach
• Attitude & values which align with our organisational values
• A flexible and growth mindset with an ability to context switch
• Basic knowledge of labour legislation in MX

Responsibilities

• Coordination of the global people team Freshservice account, ensuring efficient and effective response times being met
• Administer the HelloPeople inbox, triaging inquiries to the appropriate team members
• Respond to queries related to MX People operations, ensuring timely and accurate support and responses
• Actioning letters, providing advice on polices and updating employee details in BambooHR and other updates as required to close queries
• Collaborate globally across AU, NZ and MX people practices, aligning on processes, policies and expectations and ensure employee responses times are met globally
• Administration of employee movements and changes; tracking employee lifecycle changes including new starters / onboarding, offboarding, probation, secondments, WFA, service anniversaries, fixed term contracts, and preparation of letters, such as contract variation letters and employment verifications and updating relevant stakeholders and systems
• Contractor administration; including tracking end dates and preparation of work orders renewals
• Maintain and manage up to date HR records, ensuring accuracy and confidentiality
• Liaise with payroll to ensure all relevant paperwork is provided in a timely manner
• Provide administration support in people systems; including but not limited to BambooHR, FreshService, Enboarder, Lever, Learning systems, 15:FIVE
• Administer the end to end onboarding experience and process of all new employees (contract signing, new employee file assembly, welcome kit assembly and safeguarding of employee file)
• Administer the end to end administrative offboarding process of all departing employees
• Work alongside the IT Ops and Finance team to create an awesome experience for everyone joining and leaving Envato
• Printing, scanning + filing of MX employment documents
• Weekly milestones, including new hires, departures, anniversaries and promotions for newsletter
• Monthly updates into our HR Dashboard via Tableau
• Assist in the preparation of periodic HR reports and documentation for auditing purposes
• Workbeat vs Bamboo audit: Salaries

Preferred Qualifications

• Previous experience as a HR Administrator within a fast paced environment is desirable
• Previous experience using HR systems such as BambooHR is desirable

Benefits

• Flexible Working - Remote-first with flexibility for you to manage work and life as you need
• Work from Anywhere - Apply to work in another location for up to 3 months per calendar year
• Conoce Mexico - A unique travel benefit for you to explore and visit new places across Mexico
• Connection Budget - An annual budget to connect with the team IRL where and when possible
• Learning Budget - Study leave and an annual budget for you to put towards your learning and development
• Home Office Allowance - A contribution towards your set-up and a monthly allowance to support work from home costs
• Wellbeing - Access to a holistic assistance program that provides support in many areas of life and health
• Volunteer Leave - 2 days per calendar year to volunteer and give back to the community
• Parental Leave - 20 weeks paid primary carer leave, and 6 weeks paid secondary carers leave
• Christmas Bonus, Paid Holidays and Holiday Bonus - We offer 30 days paid in December, you will have 12 days vacation in the first year, and you will earn 100% of holiday bonus
• Grocery tickets - We offer you a monthly amount of 5% (subject to the legal cap) in food vouchers, which can be used in markets, pharmacies and more
• 5% Saving Funds (fondo de ahorro)
• Private Health Insurance (SGMM)