People Operations Generalist

Summary

Join Mitek's People team as a Global People Operations Generalist and play a central role in delivering a seamless employee experience. You will collaborate with colleagues globally to support employee lifecycle programs, benefits, engagement initiatives, and compliance processes. This fully remote position, with preference given to East Coast US or UK-based candidates, requires supporting global onboarding/offboarding, maintaining HR data, coordinating engagement initiatives, managing leave tracking, administering global benefits, providing employee relations guidance, supporting audits and policy updates, supporting compensation processes, and providing immigration support. You will leverage people analytics to enhance decision-making and ensure regional policy alignment and legal compliance. Mitek offers competitive compensation and benefits, including wellness programs, retirement plans, income protection, paid time off, learning opportunities, and a home office setup allowance.

Requirements

• Curious, proactive, and adaptable, you enjoy solving problems and improving experiences
• Highly organized with a detail-oriented approach to data and documentation integrity and process management
• Collaborative and strong communicator capable of partnering with teams working across time zones and cultures
• Energized by operational excellence and passionate about making HR human centric
• BS in human resources, business or related field or the equivalent experience
• 5+ years of progressive human resources experience, ideally in a generalist capacity in a global, technology environment
• Demonstrated experience in benefits administration, compliance, and employee lifecycle support
• Experience leveraging people analytics to enhance decision making
• Technical proficiency in HRMS systems, MS office suite and use of social media and AI technologies
• Detail-oriented with a high level of data accuracy and documentation integrity
• Excellent communication skills

Responsibilities

• Support global onboarding and offboarding processes inclusive of initial outreach, first day onboarding meetings, delivery of materials, and iterative improvements based on feedback
• Maintain employee lifecycle data in HRMS system (Dayforce) ensuring accuracy supporting reporting, dashboards and audits
• Coordinate employee engagement and culture initiatives, including recognition programs, pulse surveys, and driving both local and virtual events, contributing to our connected workplace
• Support leave tracking and ensure accurate, timely communication of any changes to payroll each month to maintain up-to-date compensation records
• Administer global benefits programs across the US, UK, Spain, and Mexico, including new hire enrollments, termination, changes, and invoice reconciliation
• Provide first-level employee relations guidance; partner with People Partners to ensure regional policy alignment and legal compliance
• Support audits (internal/external), policy updates, and documentation compliance across employment regulations
• Support compensation processes (merit, bonus reviews) and contribute to salary benchmarking and people analytics reporting
• Provide immigration support including coordination with external immigration partners for visa processing and relocation logistics

Preferred Qualifications

• Professional certification appreciated (CIPD, PHR or SHRM-CP)
• Proficiency in Spanish desired but not required

Benefits

• Universal, supplemental, and private healthcare plan choices based on country specifics
• Retirement/pension plan contributions, MTK stock plan participation
• Life event & disability coverage
• Generous annual leave, company holidays, volunteer time off
• E-learning license, tuition reimbursement, hackathons
• Home office setup allowance
• Pet insurance, identity theft protection, legal assistance