Post-Sales Solutions Engineer

Summary

Join Copy.ai, a fully remote generative AI platform company, as an AI Solutions Engineer. This customer-facing role involves onboarding and training enterprise clients, discovering new use cases, and growing accounts. You will partner with the sales team, develop customized solutions, maintain client relationships, and collaborate with the product team. The ideal candidate possesses 5+ years of experience in a similar role within a SaaS or technology organization, including 2+ years of AI consulting experience. Copy.ai offers a competitive salary, stock options, excellent medical, dental, and vision insurance, unlimited PTO, a 401k plan, and a brand-new work-sponsored computer.

Requirements

• 5+ years of experience in a solutions consultant, sales engineering, or a similar customer-facing role in a SaaS or technology organization
• 2+ years of AI consulting/solutions experience
• Strong technical aptitude with the ability to understand and adapt to new technologies quickly
• Excellent communication and interpersonal skills; comfortable with presenting to both technical and non-technical audiences
• Creative problem solver who can identify customer needs and develop tailored solutions
• Self-motivated and results-oriented, with the ability to manage multiple priorities and projects in a fast-paced environment
• Based in the San Francisco Bay Area

Responsibilities

• Partner closely with the sales team to onboard and train new enterprise customers, ensuring a smooth transition and positive initial experience with Copy.ai
• Discover and develop new use cases for clients that will add value, foster greater adoption of our platform, and ultimately, grow accounts
• Actively engage with existing customers for introductions to other groups within their organizations, and effectively pitch the capabilities of Copy.ai for those other groups
• Utilize your technical expertise and creativity to develop customized solutions to help customers overcome challenges and maximize the use of our platform
• Maintain strong client relationships through proactive communication, issue resolution, and seeking feedback for further improvement
• Collaborate with the product team to gather insights from customers, building a feedback loop to inform the development of new features and improvements

Benefits

• Competitive salary and stock option equity packages
• Excellent Medical Plans to choose from including HSA plans, PPOs, and HMOs from Kaiser and Aetna; Dental and Vision insurance through Guardian; Copy.ai pays up to $800/month per employee for monthly premiums
• 100% REMOTE startup!
• UNLIMITED PTO
• 401k plan and automatic 3% employer contribution from Day 1!!!!
• Brand new work-sponsored computer
• IRL / In-Person retreats throughout the year