Pre-Sales Consultant

Summary

Join Lightspeed as a highly qualified and motivated Sales Engineer to play a crucial role in acquiring new customers, managing strategic accounts, and collaborating seamlessly between sales and implementation teams. This remote position, based in Cologne, requires deep product understanding, exceptional technical expertise, strong interpersonal skills, and sales experience. The role involves supporting account executives, managing strategic accounts, contributing to the GTM team, participating in trade shows and events, conducting competitive analysis, and providing product expertise. You will also conduct partner demos, handle RFPs/RFIs, maintain demo stations, collaborate with implementation teams, and work closely with regional sales leaders and product teams. Travel within the CoDuBonn area for client presentations may be required.

Requirements

• Proven experience in sales and solution presentations
• Experience with cloud SaaS technologies in the hospitality sector
• Technical affinity and high willingness to learn new technologies
• Excellent communication skills – for both technical and business audiences
• Team spirit and the ability to build strong relationships with internal and external stakeholders
• Fluent English skills as well as native-level German
• Residence in Cologne

Responsibilities

• Support the Account Executive Team: Proactively develop technical solutions for customer needs, assess their requirements, and recommend optimal solutions. Collaborate closely with our Account Executive team to acquire new customers and identify potential risks early on. Work with both our inbound and field sales teams – in the office or on-site
• Manage Strategic Accounts: Work with Strategic Account Managers to ensure customer satisfaction, strengthen customer relationships, and identify upselling opportunities
• Support the GTM Team: Actively participate in our Go-To-Market (GTM) team's Slack channels, providing technical insights and real-time support
• Trade Shows & Events: Set up hardware, network, and system for trade shows. Present our products and interact with potential customers and partners
• Competitive Analysis: Possess comprehensive knowledge of competitor products and strategies to optimally position our solutions and conduct in-depth analyses of local competitors
• Product Expertise: Serve as a top expert on our hardware, software, integrations, and APIs, providing in-depth technical information to internal and external stakeholders
• Partner Demos: Conduct Tier-1 partner demos to support new partner agreements and strengthen existing partnerships
• RFPs and RFIs: Be the technical point of contact for Request for Proposals (RFPs) and Request for Informations (RFIs), collaborating with other departments to gather all necessary information
• Demo Stations & Accounts: Ensure the functionality of our in-office demo stations for seamless presentations – both on-site and online
• Collaboration with Implementation & Pro-Services Teams: Work closely with our implementation and professional services teams before and after deal closure to ensure a smooth handover and successful implementation
• Close Alignment with Regional Sales Leaders: Collaborate closely with the regional sales director and managers to optimize processes and meet specific requirements
• Collaboration with Product & Product Marketing Teams: Be the main point of contact for product teams to relay customer feedback and support product design questions and roadmap discussions. Collaborate with the product marketing team on product launches as needed
• Take on further tasks and responsibilities as assigned by management

Preferred Qualifications

• In-depth understanding of the hospitality industry; experience in the gastronomy sector is a big plus
• Further European languages are advantageous, but not required
• Basic knowledge of APIs is a bonus