Product Leader

Summary

Join ShopBack, a leading shopping rewards platform in Asia-Pacific, as a seasoned product leader with extensive B2C/B2B2C experience. You will be responsible for developing the Group’s overall product strategy for user growth, engagement, and retention, implementing the product roadmap with various teams, and achieving exponential product growth via scalable content strategies and AI/ML capabilities. As part of the leadership team, you will demonstrate strong communication, stakeholder influence, problem-solving, and performance management skills. The role involves working across multiple offices and requires proficiency in product management, data analytics, and communication. ShopBack offers competitive compensation, a collaborative culture, work-from-anywhere benefits, and opportunities for career progression.

Requirements

• Experience: 12+ years in product management, at least 5 years in leadership positions
• Technical Knowledge: Proficient with product discovery, project management, product design, data analytics. Familiar with software development, AI/ML, automation
• Analytical Skills: Demonstrated ability to break down complex problems into specific and clear areas of opportunities
• Strategic Thinking: Demonstrated ability to connect the big picture to the ground and vice versa
• User-Centric: Demonstrated ability to push for user-centricity harnessing both quantitative and qualitative techniques and evidence
• Communication: Excellent written and verbal communication skills. Able to write polished documents, diagrams, presentations with ease
• Languages: High proficiency in English and Mandarin to collaborate effectively with stakeholders
• Education: Bachelor's degree in relevant fields; MBA or Master’s in business-related domains is a plus

Responsibilities

• Work with Marketing team to expand user acquisition channels, improve user acquisition funnels, and optimize user acquisition costs
• Uncover new user acquisition opportunities
• Develop features and programs that increase user engagement, customer frequency, stickiness, and retention, and ultimately customer lifetime value
• Drive experimentation at scale leveraging best-in-class statistical techniques
• Drive and sustain adoption of advanced customer analytics and segmentation capabilities
• Develop new and viable use cases related to shopping and rewards by testing content strategies that we do not possess today
• Ensure that current and future content strategies can scale with the requisite processes, systems, and tools
• Work closely with engineering, marketing, commercial, and operations teams across all 13 offices to bring the product roadmap to life
• Effectively influence and implement the company’s agenda and priorities across the layers of the organization

Benefits

• Competitive compensation based on your performance
• Work-From-Anywhere benefit to enable you to thrive personally and professionally
• Flow Day Thursday (1-day a week, optional to work from home or office)