Product Operations Analyst

Summary

Join Palo Alto Networks as a Business Analyst and partner with Cortex sales and product teams. Develop expertise in operational systems, identify and solve system issues, and act as a liaison between business and technical teams. Collaborate across teams, create high-quality deliverables, and enhance end-user experiences. This role requires 3+ years of business analysis experience in a high-tech company, strong communication skills, and experience with Salesforce and Cortex. The compensation range is $106,000 - $172,500/year, and may include restricted stock units and a bonus. Palo Alto Networks offers various benefits, including wellbeing programs and personalized learning opportunities.

Requirements

• 3+ years of business analysis experience in a high-tech company, with demonstrated ability to strategically analyze and synthesize data into useful formats and actionable insights
• Proven self-starter with a high-energy, company first, positive attitude that thrives in fast-paced environments
• Excellent verbal & written communication, with the ability to articulate complex ideas effectively to peers and executives alike
• Ability to build trust, lead through influence, and collaborate across teams & functions
• Experienced working with Salesforce
• Experienced working with Cortex

Responsibilities

• Develop expertise in our operational systems, ensuring a deep understanding to effectively support our field
• Identify recurring system or knowledge issues and proactively collaborate with cross-functional teams to design and implement solutions
• Act as a liaison between business and technical teams, ensuring a mutual understanding of processes within licensing and quoting, facilitating collaboration
• Collaborate and build relationships - Work closely across teams and functions to gather the right information, pressure-test data & analyses, co-create deliverables, and accelerate execution
• Develop high-quality deliverables while maintaining a customer-focused mindset to enhance end-user experiences and minimize operational issues

Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
• Mental and financial health resources
• Personalized learning opportunities
• Restricted stock units
• Bonus