Product Operations Manager

Summary

The job is for a Product Operations Manager at Notable, a healthcare automation company. The role involves managing the reliability of the platform, standardizing workflows, executing quality assurance processes, monitoring performance, collaborating with external teams, planning customer deployments, and assisting product and engineering teams to improve the automation platform.

Requirements

Have experience working with insurance payor portals and understand the basic concept of a prior authorization

Responsibilities

• Manage the Product Operation Leads in the prior authorization pod
• Standardize workflows and processes across the prior authorizations pod for manual work, quality assurance, platform monitoring and alerting
• Develop and maintain documentation supporting our customers' workflows and serve as a subject matter expert
• Execute and refine a quality assurance process
• Monitor and manage the performance of our platform, providing key insights on day to day performance of our systems across the prior authorizations portfolio
• Collaborate with external teams to drive performance and utilization of our team
• Help plan and scale for customer deployments
• Assist our Product and Engineering teams to help improve our automation platform through feedback and reporting