Program Manager

Summary

Join LeapPoint, a digital advisory firm, as a Program Manager to manage the delivery and implementation of Connected Work® for major brands. You will help clients optimize their content supply chain by integrating people, processes, and Adobe technology. This remote position involves client relationship management, program planning and execution, leading digital transformation initiatives, stakeholder collaboration, budgeting, resource management, performance monitoring, and process optimization. The ideal candidate possesses 5+ years of program management experience with complex SaaS platform implementations, a proven track record in large-scale digital transformation, and exceptional client-facing skills. Additional preferred qualifications include experience with Adobe content supply chain solutions and GenAI, as well as relevant certifications. Compensation includes a base salary of $121,265 - $214,395, a bonus, comprehensive healthcare, and PTO.

Requirements

• 5+ years of program management experience leading complex implementations of multiple SaaS platforms
• Proven track record of managing large-scale, complex digital transformation initiatives with measurable outcomes using methodologies like Agile, Scrum, or PMI
• Exceptional client-facing skills with a demonstrated ability to build trust and grow strategic partnerships and the ability to influence stakeholders at all levels
• Demonstrated experience creating and managing project budgets, forecasting costs, and optimizing resource allocation
• Primary experience in managing projects related to two or more workstreams (Workfront, AEM, SaaS integration, process optimization, etc.)
• Outstanding verbal and written communication skills, with experience delivering presentations, status reports, and training sessions
• Strong strategic thinking and problem-solving skills
• Results-driven, adaptable, and collaborative, with a passion for driving innovation and impact
• Track record of doing things that haven’t been done before and thriving in ambiguity

Responsibilities

• Build, manage, and grow long-term relationships with clients, serving as the primary point of contact to ensure satisfaction, alignment, and successful outcomes
• Develop and oversee detailed program plans, timelines, and milestones to ensure timely delivery of content supply chain solutions, while proactively identifying and mitigating risks
• Spearhead digital transformation initiatives and develop strategic business plans that drive revenue growth, cost reductions, and increase profitability
• Partner with internal teams (e.g., Strategy, Sales, Workfront, AEM) and external stakeholders to align on goals, scope, and milestones, resolve roadblocks, and ensure successful delivery of content supply chain solutions tailored to client needs
• Develop, manage, and report on project budgets, ensuring cost-effective delivery, while maintaining quality and client expectations
• Allocate and schedule internal resources, balance workloads to prevent bottlenecks, and adjust plans to ensure optimal productivity and project success
• Track program progress, measure key performance indicators (KPIs), and provide regular updates to leadership and clients on milestones, challenges, and successes
• Identify opportunities to improve delivery processes, enhance client experiences, and scale program efficiency

Preferred Qualifications

• Experience in Adobe content supply chain solutions and GenAI
• PMP, Agile, Lean Six Sigma, or Adobe Workfront Certified Project Manager

Benefits

• Bonus
• Comprehensive healthcare
• PTO