Program Manager

Summary

Join Modern Campus as an Implementation Program Manager to oversee enterprise and system-level implementations of multiple products. Drive internal and external alignment, ensuring successful delivery of complex solutions and building strong customer relationships. Manage large-scale implementations, identify risks, and implement mitigation strategies. Responsibilities include internal and customer alignment, deliverable management, risk management, program and account strategy, sales support, executive briefings, consultant support, knowledge development, and stakeholder communication. The ideal candidate possesses proven program management experience, strong communication skills, exceptional problem-solving abilities, and proficiency in program management tools. Familiarity with Learning Management Systems (LMS) is a plus. Modern Campus offers a remote-first workplace, rewards and recognition programs, and learning and development opportunities.

Requirements

• Proven experience in program management or implementation roles, preferably in a SaaS or technology-driven environment
• Strong interpersonal and communication skills with the ability to build trust and rapport with diverse stakeholders
• Exceptional problem-solving abilities and a proactive approach to risk identification and mitigation
• Proficiency in program management tools and methodologies
• Ability to distill complex information into clear, concise, and actionable insights for diverse audiences
• Strategic thinker with a focus on continuous improvement and a collaborative team player who can navigate complex organizational structures
• Detail-oriented and highly organized, with a positive, hands-on attitude and the adaptability to thrive in fast-paced, ambiguous environments

Responsibilities

• Promote and facilitate alignment between cross-functional teams including Professional Services, Support, Product, DevOps, and Development to ensure seamless program execution
• Facilitate cross-business unit collaboration for large-scale, multi-product implementation projects
• Oversee the timely delivery of all contracted deliverables for enterprise or system-level implementations in collaboration with Professional Services leadership
• Identify and address billing issues, and questions from the customer to ensure accurate and timely invoicing
• Proactively eliminate barriers or issues that could cause delays in program delivery
• Build and maintain strong, trusting relationships with customer stakeholders, including program offices, by fostering open communication, reliability, and a genuine commitment to shared goals
• Promote alignment between all customer stakeholders. This could include customer leadership, system office, individual colleges, and Modern Campus to ensure a unified approach to implementation
• Proactively identify potential risks and implement effective mitigation strategies to minimize impacts on program outcomes
• Observe and analyze implementation processes for large-scale programs, identifying areas for improvement
• Recommend and implement strategies such as enhanced training, additional resources, or on-site support to optimize outcomes
• Align program goals with client expectations, identify growth opportunities, and proactively manage both program delivery and client satisfaction to achieve long-term success
• Collaborate with the Sales team to define and refine implementation proposals for enterprise customers, ensuring feasibility and alignment with customer needs
• Collaborate with customers to identify opportunities for expanding their use of Modern Campus products, modules, and professional services, including value-added services and/or change requests
• Prepare and lead executive-level briefings, presenting key insights and addressing complex issues with clarity
• Develop supporting materials, such as presentations and documentation, to facilitate decision-making
• Provide guidance and support to implementation consultants, including supporting training, configuration, and triaging application-related questions and issues
• Ensure thorough documentation of program notes, issues, and resolutions
• Establish and maintain a deep understanding of Modern Campus software and professional services offerings to provide expert guidance throughout the implementation process
• Ensure effective communication with all stakeholders, including regular updates on progress
• Monitor and report on program status, providing regular updates to senior management and stakeholders, and adjusting plans as needed to address emerging issues or changes in scope

Preferred Qualifications

Familiarity with Learning Management Systems (LMS) and multi-product implementation processes is a plus

Benefits

• The base salary range* for this full-time position is between $70,000 – $140,000
• Remote first workplace!
• Rewards and recognition programs
• Learning and development opportunities