Program Manager

Summary

Join Thrive Market as a Program Manager to lead cross-functional initiatives within the perishable category portfolio. You will optimize workflows, coordinate seasonal transitions, support sourcing pilots, and improve operational performance across various departments. The ideal candidate is detail-oriented, thrives in fast-paced environments, and possesses a strong operational mindset. Responsibilities include managing end-to-end execution of merchandising initiatives, driving seasonal readiness plans, serving as a primary point of contact across teams, and building project plans. You will also facilitate stakeholder alignment, anticipate risks, track key metrics, and report regularly to leadership. The role requires strong analytical skills, experience in program or project management, and proficiency in project management and data tools.

Requirements

• 2–4+ years of experience in program or project management, preferably within merchandising, supply chain, operations, or e-commerce
• Strong analytical skills and familiarity with performance tracking tools and dashboards
• Excellent organizational and cross-functional collaboration skills
• Proficiency in project management tools (e.g., Asana, Airtable, Smartsheet) and data tools (Excel, Google Sheets, Looker)
• Self-starter with a solutions-oriented mindset and attention to detail

Responsibilities

• Manage end-to-end execution of key merchandising initiatives within short-shelf-life categories
• Drive seasonal readiness plans, assortment transitions, and packaging/process updates in partnership with internal teams
• Serve as the primary point of contact across Merchandising, Fulfillment, Quality, Planning, and Product as needed
• Build and maintain clear project plans, timelines, and cross-functional deliverables
• Facilitate stakeholder alignment and accountability through effective communication and reporting
• Anticipate risks and roadblocks and implement proactive mitigation plans
• Track and analyze key metrics to evaluate program performance and identify areas for improvement
• Partner with stakeholders to translate data into actionable insights for ongoing improvements in quality, efficiency, and customer experience
• Report regularly to internal leadership on program milestones and outcomes
• Document and improve internal workflows to support scalability and consistency across initiatives
• Identify opportunities for automation or tool development, collaborating with Tech and Product teams when appropriate
• Maintain strong documentation and process continuity across project cycles

Preferred Qualifications

• Experience in food, grocery, or CPG industries
• Background in supply chain, category management, or quality operations
• Experience working with WMS (e.g. NetSuite, Relex)
• Experience working with perishable or short-shelf-life products preferred but not required

Benefits

• Comprehensive health benefits (medical, dental, vision, life and disability)
• Competitive salary (DOE) + equity
• 401k plan
• 9 Observed Holidays
• Flexible Paid Time Off
• Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
• Ability to work in our beautiful co-working space at WeWork in Playa Vista and other locations
• Free Thrive Market membership with exclusive employee discount
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform