OKX is hiring a
Relationship Manager VIP Account Manager, Web3 - United Arab Emirates

Summary

The job description is for a Relationship Manager / VIP Accounts Manager position at OKX in the CIS region. The role involves account management, relationship building with key trading accounts, and contributing to regional strategies. The ideal candidate should have experience in account management, client management, project management, and understanding of trading systems. Fluency in English and native Russian is required.

Requirements

• Account management experience in Cryptocurrency, Finance, FX, or any related space
• Strong client management skills including maintaining strong relationships, organizing client profiles and incentivising client business activities
• Solid project management skills and the ability to manage multiple priorities and deadlines
• Strong analytical and problem-solving skills and enthusiasm with a data-driven approach
• Understanding of trading systems and API is a strong plus
• Open to business traveling to CIS, MENA, SEA or other regions if required
• Good communication skills and ability to collaborate with diverse and international internal teams and external partners; experience working with key stakeholder management; Able to work with stakeholders across different levels
• Being fluent in English and native Russian is a must

Responsibilities

• Primary point of contact for a number of actively trading VIP clients
• Expanding relationships with existing customers by sustained communication, understanding of their needs, supporting inquiries
• Support users to navigate OKX range of product offerings, VIP structure, and key updates and changes on the OKX platform and products
• Offer and manage VIP upgrades and various product configurations
• Responsible for the revenue growth from trusted accounts and scaling business partnership
• Actively contribute to the regional strategies that align with the overall company goals, recommend and see through objectives, targets, and action plans, keeping to timelines
• Support Product & Engineering lines for product development activities
• Active involvement in regional online and offline marketing activities and business events; stay up-to-date with industry/product/social trends and customers’ views and attitudes
• Comply with the company’s guidelines and practices

Preferred Qualifications

• Bonus points if you have previously worked at a crypto exchange!
• Experience working across time zones and cross-cultural teams
• Passionate about blockchain technology and the crypto payments space

Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Comprehensive healthcare schemes for employees and dependants