Account Manager

Summary

Join Aya Healthcare, a winner of multiple Top Workplace awards! The Account Manager will focus on reactivating and managing relationships with previously inactive client accounts by reintroducing our healthcare staffing solutions. Through a combination of high-volume outreach, creative engagement techniques, and dedicated account management, the Account Manager drives business, ensures client satisfaction, and identifies growth opportunities.

Requirements

• Bachelor's Degree (direct industry experience or top sales experience can be substituted)
• Proven success in a metrics driven environment
• At least 3 years as a top producer in a sales position
• Client centered mentality and passion for customer service
• Ability to relate to a variety of people and sustain meaningful relationships
• Strong motivation to achieve results and meet goals

Responsibilities

• Proactively cold call to re-engage stagnant client accounts through targeted outreach, reintroducing our full range of products and services to drive renewed business opportunities
• Leverage both traditional and creative approaches to connect with new contacts within existing client accounts, expanding our presence and promoting our healthcare staffing solutions effectively
• Consistently generate qualified client leads through a high volume of targeted calls and emails, contributing to a robust pipeline of potential business within existing accounts
• Monitor and report on all engagement activities, client account statuses, and revenue generated, ensuring data-driven insights support strategic decision-making
• Serve as the primary account manager for reactivated clients, providing dedicated support to ensure client satisfaction and proactively identifying growth opportunities
• Actively monitor client needs, service usage, and feedback, maintaining high engagement levels and a commitment to exceptional service quality
• Ensure the satisfaction of client facilities by proactively addressing their staffing needs with efficiency, responsiveness, and a commitment to high-quality service delivery
• Continuously generate client leads using high volume calls and emails
• Cultivate and maintain valuable relationships with clients
• Strive for continuous improvement and career advancement

Benefits

• Free premium medical, dental, life and vision insurance
• Generous 401(k) match
• Celebrations! We hit our goals and reward ourselves. Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday!
• Unlimited PTO — we believe in time off!
• Virtual yoga, meditation or boot camp classes offered daily