Remote Account Manager

Summary

Join our dynamic team as a full-time contract Account Manager in Indonesia, where you'll manage stakeholder relationships, achieve sales targets, and oversee client needs. As an Account Manager, your main responsibility is to manage expectations and ensure timely delivery of services.

Requirements

• 5-6 years of experience managing stakeholder relationships
• Organized, tech-savvy, great verbal and written communication skills, deadline-conscious
• Good command of English (minimum EnglishScore 400)

Responsibilities

• Maintain all CRM and Project Management notes accuracy
• Manage a partner’s after-sales from beginning to end (onboarding to renewal and reorder)
• Establish and maintain a professional relationship with clients, and perform onboarding client duties, including: Setting up back-end accesses
• Liaising with the clients to obtain accurate and timely information
• Setting up the first onboarding call
• Processing client requests internally
• Upsell a company’s services and solutions
• Help develop initiatives to increase customer satisfaction and retention
• Work closely with product and marketing teams to troubleshoot issues, feedback feature requests, and support client marketing activities
• Take a client’s requirements and assist with plans to meet those requirements
• Support existing clients with technical and administrative support
• Attend and schedule events with the clients on socialization and marketing events

Benefits

• Flexible hours
• Laptop
• A fair compensation package