Remote Account Manager I

Summary

Join Weedmaps as an Account Manager I to drive client growth & satisfaction, manage a book of business, provide insights & recommendations, collaborate with Account Executives, increase client proficiency & usage, conduct regular business reviews, and be the steward of client data hygiene.

Requirements

• BS / BA Degree or equivalent experience
• Minimum 1 year of experience in digital sales or account management; client/customer facing role
• Proven track record of hitting goals and revenue targets
• Data-oriented, analytical sales approach
• Customer-centric and an eager relationship builder, with the ability to share feedback with customers to drive positive long-term relationship momentum (and not always just to appease in the moment)
• Confidence in presenting to clients (onsite or on phone) to influence credibly and effectively
• Comfort with and ability to operate at an accelerated, iterative pace in a dynamic environment
• Strong planning and organizational skills with a clear attention to detail and process oriented

Responsibilities

• Manage a book of business where revenue & retention goals are met and exceeded
• Based on the client & market data, provide insights & recommendations to your clients on how to grow their business with Weedmaps marketing solutions
• Collaborate with your assigned Account Executive(s) on the best path to drive more value for your shared clients & enter opportunities in CRM for management visibility
• Increase your client’s proficiency & usage of the Weedmaps platform through your training
• Conduct regular business reviews, sales presentations, product demonstrations
• Be the steward of your client data hygiene by updating & maintaining the CRM (or any other designated locations) on your calls, meetings, contact info, current license, and up to date on billing payments
• Proactively communicate billing updates to drive collection efforts as necessary
• Relay feedback from clients to improve our products and process to increase client success

Benefits

• Physical Health benefits: Medical, Dental & Vision: Employee - employer paid premium 100%
• Company contribution to a HSA when electing the High Deductible Health Plan
• For plans that offer coverage to your dependents, you pay a small contribution
• Mental Health benefits: Free access to CALM app for employees and dependents
• Employee Training Mental Health seminars and Q&A sessions
• Basic Life & AD&D - employer paid 1x salary up to $250,000
• 401(k) Retirement Plan (with employer match contribution)
• Generous PTO, Paid Sick Leave, and Company Holidays