Remote Booking Coordinator

Summary

Join the awesome team at ConnectOS and enjoy a competitive salary package, annual appraisal, and various benefits & perks.

Requirements

• Excellent English both verbal and written
• 1 year’s admin/ clerical experience
• Strong organizational skills and the ability to manage multiple priorities at once
• Excellent communication and interpersonal skills, with a professional telephone manner
• Proficiency in using booking systems, databases, and Microsoft Office (Word, Excel, Outlook)
• Experience in a healthcare setting or working within a recruitment/staffing agency
• Knowledge of healthcare compliance, including Nursing and Midwifery Council (NMC) guidelines and Access NI checks

Responsibilities

• Manage and coordinate the booking of nursing staff to fill shifts for clients
• Ensure all shifts are filled promptly, handling any last-minute or emergency bookings
• Prepare and send out booking confirmations by email, text, app
• Respond promptly and professionally to enquiries via email, telephone, and in person
• Act as the main point of contact for clients, ensuring their staffing needs are understood and met
• Build and maintain strong relationships with clients to ensure satisfaction and repeat business
• Liaise with agency staff (nurses, carers, support workers) to confirm availability and allocate shifts accordingly
• Handle queries from staff regarding shifts, locations, and pay details
• Good organisational and time management skills to include the ability to prioritise workload and work independently
• Resolve booking conflicts, staffing shortages, or any other issues that may arise during the shift allocation process
• Ability to adapt to workload pressures, deadlines and shifting priorities

Benefits

• Work from home
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities