Collections Specialist

Summary

Join ZenBusiness as a Collections Specialist and help deliver friendly, timely, and knowledgeable customer interactions. You'll work with clients via phone and email, collect payments, and provide solutions for delinquent accounts. This remote role reports to the Manager, Customer Success.

Requirements

• Minimum High School Diploma/GED required
• Minimum one (1) year of Customer Service or Tech Support experience in a contact center, legal, or other service environment
• History and Proven experience effectively prioritizing workload to meet objectives
• Experience with Salesforce or other CRM applications
• Excellent interpersonal communication skills

Responsibilities

• Working with client both via phone (both inbound and outbound) and email to collect and retain client for ZenBusiness long term
• Knowledge of billing procedures and collection techniques
• Responsible for all refund request and determining if a refund is due for any and all clients that are requesting refunds
• Responsible for delinquent clients and deciding whether we keep them on the platform or cancel the clients
• Will also be responsible for all client leaving the platform and deciding whether or not to engage to offer solutions to stay
• Update customer information within Salesforce during and after each customer contact
• Stay updated on product knowledge and take initiative to expand industry knowledge
• Maintain Satisfaction Ratings based on criteria set by leadership

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Disability insurance
• Life insurance
• Parental leave
• Military leave
• Employee assistance program
• 401k + match
• Annual bonus
• Pet insurance
• RSUs