Customer Onsite Specialist

Summary

Join Wonolo as a Customer Onsite Specialist and play a crucial role in supporting local workers by helping to shape the future of work. As a face of Wonolo, you will ensure customers and local workers have easy access to our support channels. You'll be working with both Wonoloers and customers, serving as a product expert of the Wonolo app, a problem-solver, and a human connection.

Requirements

• 2+ years of experience in an applicable role such as staffing, operations, customer service, or sales
• Comfortable working in an industrial environment with communication skills to engage various stakeholders with many types of personalities and backgrounds, including warehouse managers, individuals not familiar with Wonolo, and the experienced Wonoloer community
• Reliable, responsive and able to work under minimal supervision - you’ll be remote & collaborating with other Wonolo team members virtually
• Experience identifying growth opportunities and self-driven to complete tasks and to proactively solve issues
• A positive self-starter and eager to learn - you’re willing to own results, try new things, are open to feedback and not afraid to ask questions
• Comfortable with tech platforms - e.g. Google for Business tools (Gmail, Calendar, Docs, and Sheets) and Slack

Responsibilities

• Travel to Wonolo customer locations (commonly a warehouse or production facility) and coordinate with customers on issues relating to the check-in / check-out process, time-theft prevention procedures, and other issues relating to Wonoloers' completion of jobs
• Support recruiting activities such as hiring events and contacting workers
• Provide real-time feedback on day-to-day operations
• Conduct basic orientation for first day workers, including overseeing candidates' attendance and sending out daily reports
• Monitor performance of placed candidates, addressing concerns and offering support
• Resolve issues and conflicts that may arise between candidates and supervisors
• Build and maintain strong client relationships by understanding staffing needs and facilitating effective communication (in person and email)
• Proactively communicate with no-shows and late arrivals, addressing concerns and taking necessary actions, including potential removal from assignments
• Record observations, coaching, and outcomes in Google Docs, ensuring accurate and up-to-date documentation
• Keep up to date with point tacking system and work with team members and clients
• Help the client avoid co-employment risks by handling difficult situations, including managing workers in real time (late arrivals, early departures, providing live coaching, terminating workers, collecting badges, and de-escalating potential situations that may arise) and offering representation

Benefits

• We pay 100% of the medical/dental/vision insurance premiums for you
• Cell phone reimbursement and company laptop
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
• Retirement plans as well as life and disability insurance
• Access to no-cost on-demand mental health support, including counseling, mindfulness and meditation, and well-being courses
• We encourage a healthy work-life balance and offer flexible schedules