Executive Virtual Assistant

Summary

Join a leading carpet cleaning and restoration specialist as an Executive Virtual Assistant, providing administrative support to the executive team and enhancing customer interactions.

Requirements

• Bilingual (English and Spanish)
• Proven experience in administrative roles, virtual assistance, or customer service roles
• Strong proficiency in Microsoft Excel and general technology use
• Exceptional attention to detail and organizational skills
• Excellent communication skills, both written and verbal
• Ability to work independently, managing time and tasks efficiently

Responsibilities

• Provide comprehensive administrative support to the executive team
• Manage calendars, schedule meetings, and coordinate appointments
• Organize and maintain digital files, ensuring data accuracy and easy access for the team
• Draft, proofread, and respond to customer emails, delivering prompt, clear, and professional communication
• Assist in managing customer accounts, updating records, and ensuring accurate customer information in company databases
• Support customer interaction efforts by providing timely and helpful responses, aiming to enhance customer satisfaction
• Prepare and maintain reports, tracking project progress, and helping with task prioritization
• Assist with bookkeeping tasks and financial record-keeping, especially if familiar with QuickBooks Online
• Perform occasional personal tasks for the owner, such as booking travel and handling miscellaneous arrangements

Preferred Qualifications

Familiarity with QuickBooks Online (QBO) – a bonus but not required