Implementation Project Manager

Summary

Join Wheel's Implementation team as a Contract Implementation Project Manager and play a vital role in onboarding clients into the Wheel ecosystem. You will own the implementation process, create project plans and roadmaps, lead client status calls, and collaborate with cross-functional stakeholders. This role requires strong project management skills, exceptional communication abilities, and the ability to navigate complex situations. You will be responsible for ensuring on-time client launches and identifying opportunities for process improvement. Success in this role involves leveraging data to inform decisions, building strong relationships, and developing a deep understanding of Wheel's products and services. The ideal candidate will have 3+ years of experience in project management and cross-functional implementations.

Requirements

• 3+ years experience in Project Management, Implementation, or Strategic consulting organization in a fast-paced startup
• 3+ years experience running cross functional implementations/partnership integrations
• Exceptional verbal and written communication skills, with sufficient level of technical capability to effectively communicate with engineers, scope technical programs, and identify technical risks
• Highly analytical, outstanding data skills, and experienced in using data to tell a story and make a recommendation
• Autonomous with demonstrated capability for problem solving, decision making, sound judgment, and assertiveness
• Strong communication skills- distill the details
• Ability to see a process through a wide-angle holistic lens to understand how the flow of information travels throughout the organization
• High EQ and a natural at building and nurturing relationships

Responsibilities

• Own the implementation and onboarding of our Clients into the Wheel ecosystem
• Create project plans, trackers, and roadmaps giving clear insight into launch schedules and timelines
• Lead weekly Client status calls and hold stakeholders accountable for deliverables
• Be an internal Client champion and collaborate with cross-functional stakeholders from Operations, Engineering, Product, and Sales in order to triage issues and deliver on Client expectations
• Team Player- You love being the coordinator, go between and referee when needed
• Best practices- You are always looking for ways to make things better, faster and more streamlined – both for customers and internally
• Work creatively in navigating and overcoming obstacles, partnering with stakeholders and relevant internal team members to reduce barriers to success and mitigate risks
• Create executive level status reports calling out blockers and risks, providing strategic solutions to keep Client launches on schedule
• Create frameworks to identify and drive technical and process improvement opportunities
• Leverage internal data warehouse and visualization tools to identify gaps, track progress and inform data backed project decisions
• Become a strong influencer with credibility with peers and stakeholders, capable of building productive, trusting relationships with partners, autonomously
• Develop an in-depth understanding of Wheel’s product and services
• Manage timeline for implementation to expedite go-live as quickly as possible

Preferred Qualifications

• Proficiency with Jira, Salesforce, Confluence, Zendesk, Asana and Monday.com a plus
• PMP Certification a plus