Intake Specialist

Summary

Join our team at NOCD, the #1 telehealth provider for OCD treatment, and provide an extraordinary customer experience as a Member Advocate (Intake Specialist). You will be responsible for inside sales, patient advocacy, and completing the intake process to get patients started on their road to treatment.

Requirements

• Must be perceived by the patient to be caring, courteous, professional, competent, and able to communicate effectively and with empathy
• Enhance the reputation of NOCD by creating a positive customer experience
• Demonstrate consistent, excellent customer service with both internal and external customers
• Demonstrate effective communication and interpersonal relation skills
• High School Diploma or GED required; Bachelor's degree strongly preferred

Responsibilities

• Provide an extraordinary customer experience
• Sell tele-therapy services to consumers via phone, text, and email
• Complete the intake process to confidently and accurately get patients started on their road to treatment
• Coordinate appointments
• Register and schedule therapy appointments
• Provide post-sales support

Benefits

• Challenging, and engaging startup environment with an outstanding, mission-driven team atmosphere
• Part-time (20 hours/week) shift: Monday through Friday 9 AM - 1 PM CT