Remote Pre-Sales Engineer

Summary

Join our team as a Federal Pre-Sales Engineer and contribute to public safety and national security by empowering communities and their governments with new technologies.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field
• 8+ years of experience as a Solutions Engineer, Sales Engineer, or similar role
• Proficiency in presenting technical concepts to both technical and non-technical audiences
• Familiarity with federal procurement processes and the unique challenges of working within the federal marketplace
• Strong problem-solving skills and ability to adapt to changing requirements
• Experience developing IT and cloud infrastructure
• Up-to-date understanding of best practices regarding system security measures
• Experience with software engineering, customer experience, and design architecture
• Advanced understanding of business analysis techniques and processes

Responsibilities

• Identify customer needs and develop solutions that meet their requirements
• Work alongside other sales team members to present products to clients and answer any technical questions they may have
• Analyze client requirements and determine if a potential customer is a good fit for Mark43
• Outline anticipated timelines for projects by leveraging internal resources and determining the most efficient processes
• Create documentation for project bids, including estimated timelines, costs, and potential risks
• Develop practical demonstrations of proposed solutions
• Test newly implemented software and correct any programming flaws that lead to system issues
• Conduct engaging product demonstrations of Mark43 software to federal clients, showcasing its features, functionality, and benefits
• Tailor demonstrations to address specific agency needs, emphasizing how our solution aligns with federal requirements
• Develop a deep understanding of Mark43 software, including its architecture, integrations, and customization capabilities
• Provide technical guidance to clients during pre-sales discussions and post-sales implementation
• Collaborate with federal clients to gather detailed requirements for their law enforcement, public safety, and criminal justice systems
• Translate client needs into technical specifications and use cases
• Design customized solutions that meet federal customer needs and requirements
• Develop technical proposals, including detailed specifications, architecture diagrams, and implementation plans
• Stay informed about federal regulations, security standards (e.g., FISMA, FedRAMP), and compliance requirements
• Ensure that our software aligns with federal security and privacy guidelines
• Work closely with product management and engineering teams to ensure alignment of federal strategies with product capabilities
• Collaborate with cross-functional teams to address client feedback and enhance our software offerings