Remote Product Insights Coordinator

Summary

Join our Product and Design team at FiscalNote as a Customer Insights Coordinator! This role involves coordinating user feedback sessions, documenting insights, and organizing feedback to enhance the user experience. You'll work closely with internal teams to identify target users and align on discussion topics.

Requirements

• 1+ years of experience in customer support, product research, or analogous customer facing role
• Strong organizational skills and experience managing multiple schedules and deadlines
• Excellent written and verbal communication skills, with the ability to summarize conversations accurately
• Proficiency in tools for scheduling and organizing feedback, such as Google Calendar, Zoom, Google Meet, etc

Responsibilities

• Coordinate and schedule user feedback calls
• Coordinate with PMs and Product designers to document feedback from user sessions, creating detailed notes and summaries that highlight key insights
• Organize and categorize feedback to ensure it is easily accessible and actionable for product managers and designers
• Maintain a database or repository of feedback sessions, tracking key themes and trends over time
• Work closely across product, sales, and support teams to identify target users for feedback sessions and align on discussion topics
• Assist in preparing discussion guides or surveys for feedback sessions, ensuring consistency in data collection
• Support the development of reports or presentations that summarize user feedback and its impact on product improvements

Preferred Qualifications

• Experience using CRM or project management tools (e.g., Salesforce, Notion, etc) to manage feedback and interactions
• Familiarity with digital products or SaaS environments