Remote Program Manager, IT & Asset Services

Summary

Join Future Tech as an IT Program and Asset Services Manager to lead global IT procurement, asset management, and service delivery for a designated client.

Requirements

• Experience: 3-5 years in IT service delivery, procurement, and asset management
• Technical Proficiency: Skilled in asset management and service management tools such as ServiceNow
• Service and Asset Management Skills: Proficient in managing IT services and asset lifecycles
• Leadership and Communication: Strong leadership, organizational, and communication skills
• Certifications: ITIL certification (Foundation, Practitioner, or Expert) preferred; Project Management Professional (PMP) certification is a plus

Responsibilities

• Manage the IT asset lifecycle from procurement to disposal, ensuring accurate tracking and reporting
• Maintain optimal inventory levels through regular audits and engage third-party logistics (3PL) providers to meet KPIs
• Oversee the program’s IT services, including order processing and system imaging ensuring quality standards and SLA compliance
• Lead incident and problem resolution efforts while using metrics to drive continuous improvement
• Serve as the primary client contact, fostering strong relationships to understand service expectations
• Conduct regular client meetings to review performance, address issues, and explore new opportunities
• Collaborate with clients on demand forecasting using historical data and trends while ensuring supply aligns with demand through effective procurement and staffing management
• Lead designated IT service delivery and asset management teams, providing necessary training and performance feedback to ensure alignment with client needs
• Manage vendor relationships and oversee 3PL providers to ensure adherence to KPIs and service standards, regularly assessing performance against organizational requirements
• Implement ITIL best practices for incident, change, and problem management, and establish workflows for consistent and efficient service delivery
• Identify and implement enhancements in service delivery and asset management while staying updated on industry trends and emerging technologies
• Ensure compliance with organizational policies and regulations in all IT services, asset management, and procurement activities
• Develop and manage budgets for ensuring cost-effective resource allocation

Benefits

• Medical, Dental, and Vision insurance
• 401k with employer match
• PTO (Paid Time Off)