Renewals Manager

Summary

Join us as a Manager of AMER Renewals at Anaplan and lead our renewals efforts in the AMER region, ensuring revenue retention and team growth.

Requirements

• Minimum of 5 years in renewals, customer success, or account management roles
• At least 2 years of direct people management experience
• Proven record of high revenue retention
• Strong organizational, analytical, and critical-thinking skills
• Solid understanding of renewal contract terms and conditions; experienced in commercial negotiations
• Excellent verbal and written communication skills
• Proficiency in Salesforce or similar CRM platforms preferred

Responsibilities

• Drive alignment with AMER goals, nurturing a high-performance culture that ensures revenue retention and team growth
• Lead highly strategic, high-impact renewals, ensuring successful outcomes in key customer engagements
• Provide hands-on coaching and mentorship to Renewal Managers, facilitating growth, resilience, and consistent execution within the team
• Own and drive renewals ACV targets by setting and achieving weekly, monthly, and quarterly goals; ensure accuracy in forecasting and CRM hygiene
• Act as an enabler, removing roadblocks, resolving escalations, and providing critical support to the team
• Analyze data, customer insights, and market trends to shape territory-specific renewal plays, maximizing retention and value
• Directly manage key, high-stakes renewals in the AMER region, contributing hands-on to strategic engagements
• Lead, develop, and support a team of Renewal Managers, conducting regular coaching sessions, opportunity reviews, and one-on-one meetings
• Deliver accurate weekly, monthly, and quarterly forecasts, executing required revenue retention motions and maintaining high standards in CRM accuracy
• Implement and refine the DRIVE framework for renewals, ensuring consistent, effective practices that optimize team efficiency

Benefits

$82,000 — $118,000 USD base salary range