Remote Senior Director, Operations Innovation

At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients’ lives every day. We are tremendously proud to be certified as a ‘Great Place to Work’ four years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health Care™, Fortune Best Workplaces for Millennials™ & Fortune Best Workplaces for Women™.

Improving lives and elevating performance are at the heart of everything we do. That’s why more health system leaders trust Shields to elevate access, outcomes and growth within specialty pharmacy — delivering value throughout the entire health system. Leveraging our proven Shields Performance Platform – we deliver the financial results that health systems demand and the superior outcomes patients deserve. With the foremost leaders in specialty pharmacy on our team; proven success partnering with more than 70 health systems; and a vested interest in delivering measurable results – we are the partner health systems trust to transform their specialty pharmacy into a powerful growth engine and elevate performance where it matters most.

The Sr. Director, Ops Innovation, you will lead other high-performing Ops Innovation team members with diversified skills who, working alongside you, will integrate into specific engagements and/or projects to augment field operations and bolster operational excellence.  This position will support cross-region and national growth initiatives, augmenting Regional operations capabilities, resulting in demonstrable best practices and scalable processes that allow for replicable and streamlined implementation of key growth initiatives.

The Sr. Director, Ops Innovation should understand and assess existing business processes, reports, and initiatives and suggest ways to improve them; describe current state as well identify limitations.  This position will be responsible for developing plans according to varying timelines, and manage these processes by aligning innovation goals with the company’s broader business objectives.  In addition, this role will extend support beyond the confines of a single department to re-imagine processes and systems at every level of an organization, including but not limited to clinical and operational initiatives, ensuring Shields’ operations evolve to meet the growing needs of our health system partners.

Key Responsibilities

• Drive transformative initiatives alongside Strategic Operations, Implementation, and Regional Operations, aligning overall business strategy with innovative and scalable process development
• Oversee specific engagements and implement changes in approaches, methods, services, and/or processes to enhance our organization’s competitiveness and improve efficiencies
• Integrate new ideas and processes in a way that is cohesive with existing systems; makes it easier for others to adapt to and adopt change
• Work to create a more engaged company culture by encouraging team members at every level to contribute new ideas for improvement and breaking down perceived silos across teams; seek feedback from various members of the team to learn about current processes and where there is room for improvement
• Meet with stakeholders at different levels to identify and overcome existing barriers or challenges; share solutions, don’t make assumptions, research and use data to perform gap analysis to then strategize, develop, and execute interventions
• Research the competition to see what they are doing differently, as well as looking at processes outside of the industry to see how those could be replicated or integrated into our organization; identify innovation trends and business opportunities within the specialty industry
• Attract, retain, and lead a diverse, high caliber, output-oriented team; cultivate an inspiring, rewarding and fun day-to day experience and career opportunities
• Problem solve and collaborate with small, results-oriented team to effectively keep projects on track toward both short-term milestones and long-term strategic objectives
• Define a project roadmap inclusive of timelines, deliverables and dependencies for unique engagements
• Achieve defined targets across multiple KPIs depending on domain (growth, efficiency, and capability) to demonstrate impact; this includes but is not limited to operationalizing MTM/CDTM, enhanced 340B qualification rate, engagement/enrollment gains, cost efficiency goals, increases in functional efficiency and impact
• Partner with Regional operations to scale best-in-class workflows that reduce time-to-value, avoid common pitfalls, and ensure consistent and repeatable operational hygiene across critical tasks and processes
• Lead impact measurement; ensure we measure and demonstrate the impact the Ops Innovation team has on a specific engagement
• Oversee engagements with cross-functional teams and leaders to set roadmaps and goals aligned to the initiative, and then lead coordination of efforts across different parts of the organization

Experience/Requirements

• Bachelor’s degree preferred and/or equivalent work experience required (minimum of 2 years supervisory/management experience and 7+ years working in a healthcare or pharmacy environment required) Consulting experience preferred. Knowledge and experience in Home Infusion services desirable.
• Be a visionary leader who can scale, motivate high-output teams, and cultivate a creative and passionate culture
• Strong business acumen and presentation skills
• Highly proficient at project planning, budgeting, and oversight
• Detail driven, strategic, motivated, and have a forward-leaning approach to business
• Demonstrate critical thinking and look for opportunities to rise to the challenge
• Excellent interpersonal, leadership, and communication skills
• Lead by example
• 7+ years of leading and managing teams, creating a high performance, engaging work climate
• Proven ability to inspire, coach, and influence both direct and indirect reports, senior and executive leaders, and other teammates
• Excellent written, verbal, and interpersonal communication skills and the ability to quickly synthesize data and help others make decisions
• Execution focused, ready to collaborate with and inspire your team to build, iterate, launch, and learn quickly
• Be nimble, creative, and tenacious in solution development

California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.

Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.