Senior Salesforce Administrator

Summary

Join Cloudflare's IT-Enterprise Applications Team as a highly motivated and experienced Salesforce Administrator to help improve and enhance our Salesforce platform.

Responsibilities

• Manage and maintain the Salesforce CRM platform, including custom objects, fields, and forms in an integrated systems environment
• Oversee and optimize Salesforce Partner Relationship Management (PRM) and Partner Portal features, ensuring seamless partner access, functionality, and ease of use in alignment with business needs
• Configure and customize the Partner Portal to support partner-specific processes, workflows, and approvals, ensuring data integrity and secure access control for partner users
• Work with internal teams to design and implement partner-specific features, such as partner onboarding, deal registration, and lead sharing, ensuring compliance with PRM best practices
• Develop custom solutions using point-and-click configurations (Apex development is a Plus)
• Work closely with team members and/or stakeholders to identify and gather business requirements, translating them into best practice, scalable solutions with a focus on an exceptional partner and user experience
• Support all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing settings, with a specific focus on partner user roles and security settings
• Execute Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Troubleshoot and resolve user issues in a timely manner, focusing on both internal and partner users, and manage projects following Agile best practices for application development leveraging CI/CD Tools like Copado
• Identify unused or underutilized platform and PRM features, recommending ways to improve adoption and maximize partner efficiency
• Own the communication of any platform and Partner Portal changes to end users and stakeholders
• Stay up-to-date with new Salesforce releases, particularly any updates relevant to PRM, and continuously seek ways to enhance the partner experience