Remote Renewal Manager

Summary

Join our team as a Renewals Manager and own the renewal journey for our existing customer base, achieving high retention rates and partnering with cross-functional teams to delight customers.

Requirements

• 3+ years of experience in a commercial/closing SaaS role (Account executive, renewals, or account management) managing a large book of business including high value ARR accounts
• Negotiating renewals with customer on price, license count product offering and license model
• Courageous communicator: Comfortable speaking with customers on all levels, from procurement to executives
• Collaborate cross-functionally in the customer's best interests, with accounting, finance, deal desk, support, success and sales teams
• Change agent: Quick learner and can work effectively in a fast-paced and evolving organization
• Detail and process oriented

Responsibilities

• Own the renewal process from initiation to close
• Interact directly with customers and partners (from ICs to the C-suite) to manage the renewal conversation and process
• Collaborate with Customer Success and Sales teams to understand customer's goals and identify upsell opportunities
• Defend and improve customer retention metrics
• Suggest improvements to current processes/workflows and work cross-functionally to implement and enable
• Work with our distributed team to produce an extraordinary customer experience
• Maintain an accurate 120-day forecast

Benefits

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year