Remote Renewals Manager

Summary

Join a female-founded company as the Renewals Manager to partner with Client Success, Legal, and Finance teams to ensure consistent process execution and develop strategies for successful customer renewal and growth metrics.

Requirements

• 8+ years of Client Success /Account Management experience within an Enterprise SaaS organization
• 3+ years of experience within a renewals team
• Experience with buyers in the HR, People, Benefits or Total Rewards space is a plus
• Consistent track record of success with meeting and exceeding retention goals and revenue targets
• Excellent organizational skills with the ability to prioritize tasks, take initiative and work independently and as part of a team
• Experience with Salesforce.com

Responsibilities

• Drive the renewals and upsell motion in collaboration with the Client Success team to increase retention and expansion
• Actively engage with key decision-makers and CS team to mitigate renewal risks
• Negotiate and execute renewal contracts that align with company & client goals
• Maintain rigor and accuracy around forecasting methodology
• Work cross functionally and across executive layer as needed to execute risk mitigation strategies and drive appropriate actions with internal teams
• Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize share of wallet

Benefits

• Medical / Dental / Vision / Disability / Life Insurance
• High Deductible Health Plan with Health Savings Account (HSA) option
• Flexible Spending Account (FSA)
• Access to coaches and therapists through Modern Health's platform
• Generous Time Off
• Company-wide Collective Pause Days
• Parental Leave Policy
• Family Forming Benefit through Carrot
• Family Assistance Benefit through UrbanSitter
• Professional Development Stipend
• 401k
• Financial Planning Benefit through Origin
• Annual Wellness Stipend to use on items that promote your overall well being
• New Hire Stipend to help cover work-from-home setup costs
• ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more
• Monthly Cell Phone Reimbursement