Renewals Specialist

Summary

Join Rithum™, the world's most trusted commerce network, and drive account renewals by partnering with cross-functional teams, managing customer quoting, contracts, and terms, and promoting upsells/new products.

Requirements

• Experience in renewals, sales or account management at a SaaS company
• Experience managing a book of business comprised of SMB and Enterprise Level accounts
• Comfortable with negotiation and having conversations with procurement departments
• High confidence in managing customer quoting, contracts, and terms
• Strong customer-facing acumen and communication skills
• High proficiency with Salesforce or other CRM systems
• Excellent organizational skills
• Able to build relationships and work across many cross-functional teams

Responsibilities

• Project manage the renewal experience in close partnership with assigned Customer Success Manager and Account Executive to provide a seamless customer experience
• Retain and increase subscription revenue in existing customer accounts by positioning multiyear contracts and price increases
• Migrate existing customers from our legacy plans on to new packaging and pricing
• Proactively identify lengthier renewal scenarios and maintain high on-time renewal rate
• Update renewal forecast on a weekly basis and report up to management
• Leverage the renewal activity to promote upsells/new products alongside Account Executives
• Create client proposals and contracts for all existing customer client renewals within your book of business
• Continuously iterate and provide feedback on the renewal experience

Preferred Qualifications

Experience working within or an understanding of eCommerce

Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app, MoveSpring, and Employee Assistance Program
• Remote work stipend for internet, cell phone, office furniture and supplies
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year