Revenue Operations Analyst

Summary

Join Passport, a leading provider of international solutions for direct-to-consumer businesses, as a Senior Revenue Operations Analyst. You will be a key member of the Revenue Operations team, tackling complex challenges and building processes for organizational scaling. This role blends strategic thinking with hands-on execution, requiring cross-functional collaboration to optimize the Go-To-Market (GTM) tech stack and reporting. You will manage tools, create reports, and execute projects, ensuring efficient GTM team operations. The ideal candidate possesses strong analytical skills, experience with Salesforce, and a collaborative spirit. Passport offers competitive benefits, including healthcare, remote work options, parental leave, and professional development opportunities.

Requirements

• 3+ years of experience in Revenue Operations or similar function - Marketing, Sales, Customer Success Operations
• Strong understanding of the Salesforce platform with the ability to build custom reports, flows, formula fields, manage integrations, etc
• Strong analytical and problem-solving skills, with the ability to turn data into actionable insights
• Self-starter mentality with a high degree of follow-through
• Adept at building and maintaining strong cross-functional working relationships
• Ability to thrive in an action-oriented, fast-paced, and dynamic work environment
• Excellent written and verbal communication skills

Responsibilities

• Manage GTM Tech Stack: Proactively assist in managing tools, automations, and integrations to optimize sales & post-sales processes. Efficiently onboard and offboard users. Become a subject matter expert on the data & processes within the tech stack. Continuously seek ways to better integrate and automate our systems to increase data integrity and make our GTM teams more efficient
• Reporting & Insights: Standardize and monitor reports to support daily operations, drive accountability, derive insights from sales and usage data, provide strategic recommendations, and proactively improve the accuracy and reliability of all reporting
• Project Management: Efficiently execute projects and communication plans, ensuring all stakeholders understand project scope, delivery dates, and ongoing progress. Take initiative to identify areas of improvement across the business
• Cross-Functional Collaboration: Understand business challenges and collaborate with key stakeholders across Sales, Onboarding, Success, Finance, Data, Product, and Marketing to find solutions. Communicate the impact of new processes and improvements to teams

Preferred Qualifications

• Experience at a growth-stage startup or in the fulfillment, shipping, or OMS/WMS/TMS tech space is a plus
• Working experience with tools similar to the following: Hubspot, Salesloft, Gong, Sendoso, Zendesk, Zoominfo, Tableau, etc

Benefits

• Competitive cash and equity packages
• Healthcare, dental, and vision, life & disability insurance
• 401(K) Match
• Bi-Annual Remote Work funds
• 100% remote work environment
• Company issued laptop
• Flexible PTO
• 12 weeks parental leave
• Monthly team bonding time - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!
• Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America
• Learning & Development Fund for upskilling or products to improve your day-to-day work life
• One-time remote work set-up stipend to make your at-home office dazzle