Remote Revenue Operations Associate

Summary

Join the Revenue Operations team at dbt Labs as a Salesforce Request Queue Manager and help support the Go To Market org by managing requests, creating solutions, and developing a broad skill set.

Requirements

• Two years SFDC admin experience
• Proven ability to manage projects and coordinate cross-functional teams
• Experience with request triaging and handling various operational tasks
• Strong communication skills and customer service orientation

Responsibilities

• Triage and respond to requests that come from the field related to all things Salesforce
• Review Rules of Engagement arbitration, data quality and account ownership change requests
• Help ensure new team members have access to the tools they need to do their job
• Create reports and data pulls for use by the GTM and ops teams
• Lead ongoing and ad hoc projects for the team (answer questions, build reports, troubleshoot) and identify areas for improvement of our processes
• Improve our documentation and knowledge base ensuring the team and new hires have the most up to date and accurate information to do their job
• Audit and backfill of system data to ensure data cleanliness in SFDC and other tools

Benefits

• Salary: Commensurate based on experience
• Benefits: For employees outside the United States, dbt Labs offers a competitive benefits package