Remote Revenue Operations Manager

Summary

Cresta is seeking a dynamic Revenue Operations Manager to optimize customer engagement and sales processes, collaborate with business leadership, and administer variable compensation plans. The role involves data-informed decision making, systemic improvements, and working in an agile environment. The ideal candidate has 5+ years of experience in Customer Operations and/or Sales Operations, advanced administration of CS tools, and a basic understanding of agile methodology.

Requirements

• A strong desire to learn and problem-solve
• Execute like a pro and act as a strategic advisor
• 5+ years of experience in Customer Operations and/or Sales Operations
• Advanced administration of CS tools
• Administration of Salesforce CRM preferred
• Experience building out customer journeys and sales processes
• Basic understanding of agile methodology
• High emotional intelligence
• Experience in Enterprise SaaS–AI SaaS is preferred

Responsibilities

• Collaborate with business leadership to transform GTM strategies into well-designed and executed operations
• Act as a trusted partner to stakeholders, working together to explore and implement feasible near-term and long-term solutions
• Develop playbooks and success plans to optimize customer engagement and sales processes
• Continuously innovate the capabilities of the GTM Engine, including customer health, renewal/churn forecasting, delivery forecasting, capacity modeling, and territory planning
• Administer variable compensation plans for our GTM team members
• Set up and manage integrations between Salesforce and other 3rd party systems, ensuring cohesion across the GTM tech stack
• Increase transparency cross-functionally between post-sales, sales, and the rest of the GTM team by leveraging standardized metrics, reporting, and dashboards
• Educate and train pre and post-sales teams on our tools through comprehensive training, documentation, and open lines of communication
• Implement data governance best practices and processes for maintaining customer and sales data
• Produce clear, concise process documentation for core GTM processes

Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Flexible vacation time to promote a healthy work-life blend
• Paid parental leave to support you and your family
• Monthly Gym & Phone allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunches and dinners included for in-office employees via Grubhub