GTM Systems Manager

Summary

Join UpGuard, a leading global technology employer, as a Revenue Operations Specialist and contribute to the company's mission of protecting the world's data. You will play a crucial role in optimizing the company's GTM systems, automating workflows, and leveraging AI-driven solutions to enhance revenue generation. This role involves managing and enhancing the revenue tech stack, building integrations, and driving automation to unlock new levels of productivity. You will work closely with various teams, including Marketing, Sales, and Customer Success, to ensure they have the necessary tools and insights to maximize revenue growth. This position requires a strong technical background, experience with workflow automation tools, and a deep understanding of sales and customer success workflows.

Requirements

• 5+ years of experience in GTM Systems, Rev Ops, or a similar role
• Proficiency in HubSpot, Outreach, Gong, n8n and/or similar tools
• Strong technical skills, including the use of workflow automation tools (n8n, Workato, Zapier) and exposure to  API integrations built via code (Python, JavaScript, or similar is a plus)
• Experience working with AI within automation and analytics tools. As well as a proven ability to create prompts that transform data into actionable insights for teams or tools to utilize
• A proactive mindset—you don’t just fix issues, you prevent them before they happen
• Deep understanding of sales and customer success workflows and how technology can optimize them

Responsibilities

• Eliminate bottlenecks in sales and customer success processes through smart automation and workflow enhancements
• Leverage AI-powered solutions to improve productivity, reduce manual tasks, and enable data-driven decision-making
• Act as a strategic partner to Marketing,  Sales and CS, ensuring they have the tools, insights, and automation needed to maximize revenue growth
• Configure, optimize and manage tools like HubSpot, Outreach, Gong, Clay,  n8n, Nooks and various other revenue tools
• Identify opportunities for automation, AI integration, and process optimization to drive efficiency
• Architect our tech stack as a competitive advantage, not a bottleneck, by continuously identifying new technologies to experiment with whilst managing any emerging duplication or inefficiencies
• Design, build, and maintain integrations between revenue systems natively, via workflow automation (n8n), reverse-ETL and via custom APIs
• Establish well-architected design patterns that maintain data integrity, governance, and hygiene across platforms
• Establish monitoring that proactively identifies issues early and stops or minimises them before they impact downstream teams
• Use AI tools to greatly improve the impact data (structured and unstructured) has on our teams, systems and processes
• Work with stakeholders in understanding their challenges and designing technical solutions that address pain points
• Identify opportunities on your own that can improve team efficiency and gain stakeholder advocacy for their potential impact and implementation
• Stay ahead of industry trends and bring new technologies and strategies that can accelerate revenue growth
• Act as the go-to technical expert for troubleshooting any escalated revenue system issues
• Partner with Sales, CS, Marketing, and Finance to ensure systems, workflows, and data flows are fully optimized
• Support revenue growth initiatives through data-driven insights and automation

Preferred Qualifications

• Experience working in a high-growth SaaS organization
• Knowledge of revenue forecasting models and customer lifecycle metrics
• Experience with BI tools (e.g., Tableau, Looker) or scripting languages (e.g., SQL, Python)

Benefits

• Monthly Lifestyle subsidy: use this for financial, physical and mental wellbeing (all regions)
• WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard (all regions)
• Generous Annual Leave/PTO allowances: time to recharge your batteries (all regions)
• 18 weeks paid Parental Leave: irrespective of parenting role (all regions)
• Personal Leave allowance: this includes sick & carer’s leave (all regions)
• Fully remote working environment: whilst we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance (all regions)
• Top-spec hardware: all team members will be provided with top-spec laptops for their role (all regions)
• Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform (all regions)
• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work (all regions)
• 1500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance (all regions)