Revenue Systems Manager

Summary

Join UpGuard as our Revenue Systems Manager and play a key role in managing our tech stack, collaborating with various teams to scale revenue processes while ensuring compliance and automation. This 15-month fixed-term contract position is crucial for driving efficiency and data accuracy. You will administer and optimize CRM and CSP systems, ensure seamless integration of revenue systems, and provide user support. The ideal candidate will have at least 3 years of experience in a similar role within a SaaS company and a proven track record of managing revenue technology stacks. UpGuard offers a fully remote working environment and various benefits, including a monthly lifestyle subsidy, WFH setup allowance, learning and development allowance, generous PTO, parental leave, and more.

Requirements

• Minimum 3 years of experience in revenue operations, business systems management, or a similar role within a SaaS company
• Proven track record of managing and enhancing revenue technology stacks (e.g., HubSpot, Customer Success Platforms, Automation Platforms, etc.)
• Deep understanding of CRM platforms and ability to customize workflows, fields, and data integrations
• Experience with API integrations and third-party platforms to create seamless data flows between systems
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Excellent communication and stakeholder management skills, with a customer-centric approach
• Familiarity with project management methodologies and ability to lead cross-functional initiatives

Responsibilities

• Administer, configure, and manage CRM and CSP systems (HubSpot and ChurnZero) and integrated sales and CS tech stack tools (Outreach, Gong, UserGems, etc.)
• Identify areas for process automation and drive system enhancements to improve data integrity, efficiency, and team productivity
• Collaborate with internal stakeholders to prioritize and manage system updates, integrations, and new tool implementations
• Create and execute the technical roadmap to support current and future growth initiatives, with an eye towards scalability, performance, and compliance
• Ensure seamless integration of revenue systems, including customer data management and optimized workflows
• Maintain data integrity across platforms by establishing data governance policies, and cleaning, enriching, and normalizing data
• Facilitate data migration projects when necessary, ensuring accuracy and minimal disruption to revenue operations
• Serve as the primary point of contact for key revenue system troubleshooting, user support, and permissions management
• Partner with Sales, Customer Success, Marketing, and Finance teams to align on processes, data flows, and system configurations
• Support cross-functional projects that impact revenue generation, customer lifecycle management, and business growth

Preferred Qualifications

• Experience working in a high-growth SaaS organization
• Knowledge of revenue forecasting models and customer lifecycle metrics
• Experience with BI tools (e.g., Tableau, Looker) or scripting languages (e.g., SQL, Python)

Benefits

• Monthly Lifestyle subsidy: use this for financial, physical and mental wellbeing (all regions)
• WFH set-up allowance: to ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard (all regions)
• $1500 USD annual Learning & Development allowance: to support your career development all team members will be able to expense development opportunities against this allowance (all regions)
• Generous Annual Leave/PTO allowances: time to recharge your batteries (all regions)
• 18 weeks paid Parental Leave: irrespective of parenting role (all regions)
• Personal Leave allowance: this includes sick & carer’s leave (all regions)
• Fully remote working environment: whilst we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance (all regions)
• Top-spec hardware: all team members will be provided with top-spec laptops for their role (all regions)
• Personal device security & online privacy protection subsidy: UpGuard provides team members with a paid subscription to personal device security & online privacy protection platform (all regions)
• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work (all regions)