Sales Engineer

Summary

Join Quiq's Solutions Consulting team as a Sales Engineer and leverage your technical expertise and consultative skills to transform enterprise clients' customer experiences. You will serve as a technical expert, lead discovery sessions, design tailored solutions, collaborate cross-functionally, and contribute to account strategies. This role requires strong technical skills, experience in B2B software, and excellent communication abilities. You'll work with cutting-edge technologies and contribute to Quiq's go-to-market strategy. Quiq offers a competitive compensation package, comprehensive benefits, and a strong company culture.

Requirements

• 3–5+ years of experience as a Sales Engineer, Solutions Architect, or similar role in a B2B software environment (Contact Center or Customer Experience software experience preferred)
• Proven track record in demonstrating and implementing complex technical solutions to both technical and non-technical audiences
• Strong understanding of enterprise systems, middleware, and cloud-based architectures
• Proficiency in integration technologies such as REST APIs, webhooks, and data flows
• Hands-on experience with vector databases and their applications in real-time or AI-driven solutions
• Familiarity with programming and scripting languages, particularly Python or JavaScript, for creating custom integrations and proofs of concept
• Understanding of data models, schema design, and scalability considerations in large enterprise environments
• Business expertise in customer experience (CX), including trends, best practices, and an understanding of how CX impacts enterprise-level strategies
• Excellent communication, presentation, and interpersonal skills for engaging with diverse audiences
• A passion for customer success, problem-solving, and bringing innovative ideas to life
• Adaptability to seamlessly shift between roles as a technical advisor, trusted consultant, and storyteller

Responsibilities

• Serve as the go-to technical resource, clearly articulating Quiq’s product capabilities, demonstrating use cases, and advising on best practices
• Lead thorough discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools
• Use insights from discovery to create tailored recommendations and ensure alignment with customer needs and business objectives
• Collaborate with account executives, product teams, and professional services to design tailored solutions
• Build compelling demos and proof of concepts to illustrate how Quiq drives measurable ROI
• Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed
• Contribute to account strategies, and assist in scoping engagements
• Offer insights and recommendations to help close new business and expansion opportunities
• Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables
• Understand the competitive landscape and articulate how Quiq’s capabilities uniquely address customer challenges compared to alternatives
• Stay on top of industry trends, emerging technologies, AI/LLMs, and competition
• Share your insights and expertise to continually enhance Quiq’s go-to-market strategy
• Work closely with fellow Sales Engineers to share knowledge, refine processes, and continuously enhance the client experience
• Daily use of Salesforce for CRM management and opportunity tracking
• Mastery of the Quiq Platform to demonstrate and create tailored solutions for clients

Preferred Qualifications

• Experience with AI tools and familiarity with large language models (LLMs) is strongly preferred
• You are a trusted advisor, skilled at building strong relationships across technical and business stakeholders
• You thrive on solving problems and are equally comfortable presenting to executives or collaborating with technical teams
• You excel in storytelling, explaining complex solutions in simple, compelling ways that resonate with diverse audiences
• You are passionate about continuous improvement, sharing insights, learning from peers, and staying ahead of industry trends
• Your technical breadth spans cutting-edge technologies like AI/LLMs, vector databases, and real-time integrations, paired with a business-first mindset to elevate CX

Benefits

• Market competitive total compensation package
• 100% company paid family medical and 100% individual dental and vision insurance coverage
• Flexible, unlimited vacation policy
• Stock options
• Strong company culture