Sales Manager

Summary

Join Point as a Sales Manager and drive top-of-funnel sales activities, enhancing sales performance through effective goal setting, coaching, and mentoring. You will cultivate a culture of continuous learning, handle hiring and onboarding of new Account Managers, serve as a key point of contact for cross-functional partners, and develop key sales initiatives. This role involves managing a team of 8-10 Account Managers, focusing on performance management of telephonic sales. The position offers a competitive salary and benefits package, including generous health benefits, unlimited paid time off, flexible remote work options, and fully paid parental leave. The role requires attendance at four onsite events per year, involving travel. Candidates must reside in one of Point’s states of operation.

Requirements

• Bachelor’s degree in a related field or equivalent practical experience
• 5-7 years of experience in sales management with a focus on performance management of telephonic sales
• Excellent analytical and problem-solving skills
• Decision Making - You recognize the situation to be addressed, assess multiple avenues to resolution, and collaborate with key stakeholders in identifying a path that is aligned with business outcomes and your team's priorities
• Success Metrics - Able to define and set short-term success metrics for your team and align them with long-term company goals
• Prioritization - Demonstrate sound decision-making, including the right stakeholders in setting priorities for your team.  Ensure clear areas of ownership
• Conflict Resolution - You are able to resolve conflicts within your team, facilitating consensus through open dialogue. You know when to involve additional stakeholders and/or HR

Responsibilities

• Day-to-Day Team Support Review and manage team calendars daily to ensure sales coverage
• Work with Account Managers to overcome complex homeowner scenarios
• Resolve homeowner complaints
• Performance Management Establish monthly sales goals
• Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls
• Provide coaching to Account Managers who do not meet performance expectations
• Conduct 1:1s and team meetings
• Sales Training Develop and implement monthly sales training plans
• Hiring & Onboarding Interview and hire new Account Managers
• Guide new Account Managers through the onboarding process
• Cross-Functional Support Meet with cross-functional partners regularly to provide support on sales-related initiatives
• Sales Initiatives Develop and implement strategies for call campaigns including establishing call volume expectations, creating scripting, establishing SLAs, etc
• Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience

Preferred Qualifications

• Experience leading complex operational and strategic initiatives is preferred
• Experience in Real Estate (Mortgage, HELOC) is preferred
• Prior experience managing remote teams and utilizing specific metrics in monitoring performance

Benefits

• Generous health benefits
• We provide medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). Point covers 99% of employee medical, dental, and vision premiums
• Unlimited paid time off
• Recharge with unlimited paid time off and 10 company holidays
• Flexible remote & onsite work
• Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ
• Fully paid parental leave
• Point will true-up wages from state-applicable PFL earnings so that the employee’s total gross pay will be equivalent to 100% of their regular base pay, as well as two weeks of fully paid leave to be available after exhaustion of state PFL
• For employees in states without Paid Family Leave, Point will provide up to 8 weeks of paid parental leave
• In addition, all employees will receive 4 weeks of fully paid transition time. For four weeks after returning from parental leave, and following the use of all other paid leave benefits, you may work part-time, meaning two or three days per week, and receive 100% of regular base pay
• Financial wellness
• We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. Full-time employees have the opportunity to take ownership in the company through equity options
• Extra work/life benefits
• We provide monthly stipends for internet, mobile plans, and a one-time home office reimbursement