Sales Operations Specialist

Summary

Join GuidePoint Security as a Sales Operations Specialist and become a valuable resource for Regional Partners and Account Executives. You will support sales by generating quotes, managing Salesforce.com opportunities, and interacting with customers and partners. This role requires strong communication, multitasking, and problem-solving skills in a fast-paced environment. You will be responsible for tracking opportunities, ensuring forecast accuracy, and collaborating with various internal teams. The ideal candidate possesses 5+ years of customer service/sales support experience, preferably in the IT industry, and proficiency in CRM software. GuidePoint offers a remote-work environment, comprehensive benefits, and opportunities for professional growth.

Requirements

• High School Diploma or GED required
• Experience requested is 5+ years in a customer service/sales support type role
• Must be self-motivated
• Must have outstanding attention to detail and commitment to follow-through
• Ability to work well with a team
• Prior experience in Customer Relationship Management (CRM) software required
• Strong ability to multitask
• An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must
• Solid Math skills with the ability to calculate margins/discounts, and percentages required
• Must be open to receiving constructive feedback and applying it to improve their results
• Demonstrate good judgment in analyzing information to make decisions that benefit GuidePoint Security
• Strong written and verbal communication skills. Ability to communicate clearly and concisely via email, phone, and written documents
• Intermediate level experience with Microsoft Office and Internet Navigation
• Ability to work flexible work schedule required

Responsibilities

• Use SalesForce.com to generate quotes, track opportunities and process orders
• Promptly respond to internal and external inquiries
• Suggest creative pricing and payment solutions balancing customer need and pricing policies
• Serve as a liaison between Customers, Vendors, and GuidePoint outside Sales Executives
• Develop and retain knowledge of InfoSec Products and Industry, Vendor Resources and GuidePoint Security Service offerings
• Develop and maintain relationship with GuidePoint key Vendors and Customers
• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
• Leverage resources and relationships to bring Value to Customers
• Serve as a liaison between GuidePoint outside Account Executives, Purchasing, Accounting and Contracts Departments to process and track requests and opportunities
• Work with the team to analyze information and make decisions that benefit GuidePoint Security
• Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines
• Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring we are delivering to customers on what they need
• Other related duties to support the region as required and assigned

Preferred Qualifications

• Associate Degree or equivalent from two year college or technical school preferred
• A background in the IT industry is preferred
• Technical sales/support and outbound calling experience preferred
• Experience with SalesForce.com preferred

Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option