Sales Operations Specialist

Summary

Join GuidePoint Security as a Sales Operations Specialist and become a valuable resource for Regional Partners and Account Executives. You will support sales and marketing efforts, manage Salesforce.com opportunities, and interact with various stakeholders. This role requires strong communication, multitasking, and analytical skills, along with experience in customer service and CRM software. You will contribute to accurate forecasting, assist with marketing events, and work collaboratively with internal teams. GuidePoint offers a competitive salary, remote work options, comprehensive benefits, and opportunities for professional growth within a rapidly expanding company.

Requirements

• High School Diploma or GED required
• 3+ years in a customer service/sales support type role
• Prior experience in Customer Relationship Management (CRM) software required
• Intermediate level experience with Microsoft Office and Internet Navigation
• Self-motivated with excellent prioritization and multitasking abilities
• Must have outstanding attention to detail and commitment to follow-through
• Ability to work well with a team
• An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must
• Solid Math skills with the ability to calculate margins/discounts, and percentages required
• Must be open to receiving constructive feedback and applying it to improve their results
• Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security
• Strong written and verbal communication skills
• Ability to work flexible work schedule required

Responsibilities

• Use Salesforce.com to generate quotes, track opportunities and process orders
• Promptly respond to internal and external inquiries
• Suggest creative pricing and payment solutions balancing customer need and pricing policies
• Serve as a liaison between customers, vendors, and GuidePoint outside Sales Executives
• Develop and retain product and industry knowledge, vendor resources, and GuidePoint Security service offerings
• Develop and maintain relationships with GuidePoint key vendors and customers
• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy
• Leverage resources and relationships to bring value to customers
• Serve as a liaison between GuidePoint outside Account Executives, Accounting and Contracts Departments to process and track orders
• Work with the team to analyze information and make decisions that benefit GuidePoint Security
• Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines
• Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring customer deliverables
• Assist the Marketing team with planning and coordinating marketing events in their region. This includes working with vendors to help sponsor different events, sending out the event invites, and arranging a venue to host the event

Preferred Qualifications

• Associate Degree or equivalent from two year college or technical school preferred
• A background in the IT industry is preferred
• Experience with Salesforce.com preferred
• Technical sales/support and outbound calling experience preferred

Benefits

• Remote workforce primarily (U.S. based only, some travel may be required for certain positions, working on-site may be required for Federal positions)
• Group Medical Insurance options: Zero Deductible PPO Plan (GuidePoint pays 90% of the premium for employees and 70% for family plans (spouse/children/family) or High Deductible Health Plan with HSA (GuidePoint pays 100% of the employees premiums and 75% for family plans (spouse/children/family) and GPS will contribute in one lump sum: ($500 per EE annually / $1000 per family annually (includes spouse/children/family options)
• Group Dental Insurance: GuidePoint pays 100% of the premium for employees and 75% of family plans
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option