Salesforce Administrator

Summary

Join FloQast's Business Systems team as a Salesforce Administrator and play a key role in supporting the company's growth. You will administer and troubleshoot Salesforce applications, including Sales Cloud and CPQ, and related third-party integrations. Serve as a CPQ subject matter expert, resolve support tickets, and ensure optimal customer service. Your responsibilities include managing user administration, security, and workflows. You will also participate in root cause analysis and identify opportunities for process improvement. This role requires a Bachelor's degree in Computer Science or a related field, 2+ years of Salesforce administration experience, Salesforce Administrator certification, and experience with Salesforce CPQ.

Requirements

• B.S. Computer Science, MIS or equivalent educational background and experience
• 2+ years of Salesforce administration experience
• Certified Salesforce Administrator
• MUST be experienced with configuring Salesforce CPQ
• Experience owning/managing sales tools including, but not limited to, SFDC, Gainsight, Hubspot, Outreach, ZoomInfo/DiscoverOrg, and CLM tools
• Strong troubleshooting and problem-solving skills with natural ability to root cause incidents
• Solid understanding of general SaaS operations and best practices
• Demonstrated ability to show initiative to drive progress and improvements
• Great communication skills with ability to articulate complex technical concepts and summarize findings to all levels of business stakeholders

Responsibilities

• Administer, troubleshoot, and support all aspects of Salesforce applications (i.e. Sales Cloud, CPQ) and related 3rd party app integrations (i.e. Hubspot, Outreach, Gainsight)
• Serve as a CPQ SME to support our Solution and CPQ architect
• Resolve Salesforce support tickets, streamline the support experience, and strive to consistently deliver optimal customer service for end users
• Perform day-to-day Salesforce administration support which includes customization, design, and implementation of core functionalities related to Lead, Account, Contacts, Opportunities, dashboards, and reporting
• Manage user administration, security, permissions, workflows and processes in Salesforce and other related 3rd party apps
• Participate in root cause analysis of Salesforce issues and triage of those issues to resolution
• Maintain and expand subject matter expertise on Salesforce and 3rd party apps by staying up-to-date on new features,  trends and related technologies
• Identify enhancement opportunities for existing tools and processes, including new features offered in each Salesforce major release

Preferred Qualifications

Start-up or hyper-growth company experience