Salesforce Administrator

Summary

Join FastSpring as a Senior Salesforce Administrator, where you'll manage and optimize our Salesforce platform, crucial to our global revenue operations. You'll design, implement, and maintain complex Salesforce configurations supporting sales, marketing, customer success, and finance teams. Your expertise will drive scalable revenue growth and operational excellence across FastSpring. This role is essential in fostering a diverse and inclusive data-driven culture.

Requirements

• 5+ years of professional Salesforce.com Administration experience supporting global teams in a highly complex, multi-entity enterprise environment
• Proven expertise in Salesforce Sales Cloud & Service Cloud
• Strong knowledge of Salesforce architecture, automation best practices, and experience managing enterprise data & SMB models
• Salesforce Administrator certification (Advanced Admin and additional certifications like Platform App Builder or comparable cert strongly preferred)
• Exceptional analytical, troubleshooting, and communication skills with the ability to engage non-technical stakeholders and drive alignment on cross-functional requirements
• Strong admin background in Salesforce Sales Cloud & Service Cloud, highly comfortable with Apex scripting and expertise in automations (Flows, Process Builder, Workflow rules)
• Development & automation expertise: Hands-on experience building complex automations via Flows (including Screen, Record, and Platform Event-Triggered), Process Builder, and Apex classes/triggers, plus familiarity with REST/SOAP APIs and Python scripting
• AppExchange & Custom development: Experience configuring AppExchange apps, developing Visualforce pages, Lightning Web Components (LWC), and leveraging SOQL/SOSL for scalable custom solutions
• Security, Access, and Reporting Leadership: Skilled in managing user provisioning and permissions, maintaining security health checks, and developing complex reports and dashboards to deliver actionable analytics

Responsibilities

• Lead and drive transformational improvements on a 16-year-old Salesforce instance, advancing multiple critical enhancement initiatives
• Lead Salesforce modernization infrastructure project to shift operations focus from system maintenance to business enablement, increasing capacity across Sales Ops, Marketing Ops, and Customer Ops
• Overhaul Salesforce instance to simplify processes, increase sales time, enhance security, and reduce costs through system consolidation and vendor deprecation
• Improve sales efficiency by optimizing lead enrichment, modernizing the custom quote process, and upgrading contract capture and pricing enforcement
• Fix outdated automations affecting lead routing, account management, and customer interactions in Service Cloud
• Eliminate 50+ redundant integrations to streamline workflows and improve data integrity
• Improve MQL response time reporting, revenue capture metrics, and sales payroll calculations to enhance performance tracking
• Collaborate across CS, Marketing, Finance, People, Product, and IT to drive scalable, revenue-generating initiatives

Benefits

• 401K Match
• Robust healthcare coverage
• Flexible PTO
• Bi-weekly 'FastSpring Friday' half-days
• Work-from-home essentials reimbursement
• Ongoing learning opportunities
• Education reimbursement
• Peer recognition programs and awards
• Paid parental leave
• Volunteering opportunities + Donation matching