Salesforce Administrator

Summary

Join iMentor as a Salesforce Administrator and become a strategic leader, collaborating across departments to optimize Salesforce usage and build scalable systems. You will lead training initiatives, provide technical support, and ensure data integrity. This role requires strong problem-solving skills, emotional intelligence, and the ability to translate user feedback into innovative solutions. The ideal candidate will have at least 3 years of Salesforce administration experience in a large organization, a Bachelor’s degree, and a Salesforce Administrator Certification. A hybrid work schedule is preferred, but remote options may be considered. The compensation package includes a competitive salary, comprehensive benefits, and professional development opportunities.

Requirements

• At least 3 years of experience with Salesforce administration in an organization with over 100 users
• Experience with Salesforce automation tools such as Flow, Process Builder, and Workflow Rules
• Ability to collaborate with fundraising teams to build dashboards that support donor engagement, campaign tracking, and revenue analysis
• Understanding of API integrations and tools such as Postman, curl, and JSON
• Experience supporting products using a ticketing system
• Bachelor’s degree required
• Salesforce Administrator Certification

Responsibilities

• Serve as a strategic leader in cross-departmental stakeholder engagement by establishing and promoting best practices for Salesforce usage
• Drive adoption of new processes, procedures, and technologies through effective communication and collaboration
• Lead training initiatives for both new and existing staff to ensure confident and consistent use of Salesforce and its integrated systems
• Lead the continuous improvement of Salesforce to align with organizational goals, particularly in support of fundraising, program delivery, partnership growth, and stakeholder engagement
• Collaborate with cross-functional teams to identify opportunities for automation, improved workflows, and enhanced data visibility
• Design and maintain dashboards and reports that provide actionable insights for leadership, and program teams
• Evaluate and implement new Salesforce features and third-party tools to enhance system performance and user experience
• Ensure data integrity and consistency across all Salesforce objects and integrations
• Serve as the primary point of contact for Salesforce-related inquiries and technical support
• Provide onboarding and ongoing training to staff through documentation, demos, and virtual/in-person sessions
• Develop and maintain user guides, FAQ, and training materials tailored to different user roles
• Monitor user adoption and proactively address gaps in usage or understanding
• Support users in creating and customizing reports and dashboards relevant to their roles
• Manage user accounts, roles, profiles, permission sets, and sharing rules to ensure secure and appropriate access
• Create and maintain custom objects, fields, validation rules, flows, and page layouts
• Perform regular data imports, exports, deduplication, and cleanup to maintain a high-quality database
• Maintain and troubleshoot integrations with tools such as FormAssembly, Eventbrite, Beaufort12, Campaign Monitor and DocuSign
• Monitor system performance and resolve issues related to configuration, automation, and data quality
• Stay current with Salesforce releases, features, and best practices through continuous learning and certification
• Participate in Salesforce community groups, webinars, and training opportunities to bring new knowledge into the organization
• Collaborate with team to understand evolving needs and translate them into Salesforce solutions
• Contribute to testing and deployment processes, including user acceptance testing (UAT) and quality assurance (QA) in sandbox environments

Preferred Qualifications

• Experience in Agile or other software development methodology
• Non-profit organization Salesforce experience
• Salesforce development and technologies: Apex, Process Builder, SOQL, Flow, Visual Force and Agent AI
• Experience with API integrations and tools including Postman, curl, and JSON

Benefits

• Salary $80,000 - $85,000 annually commensurate with experience
• Up to 100% employer funded comprehensive medical and dental coverage
• 18 paid days annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually
• 401K match up to 4%
• Flexible Home/Office/School working arrangement
• Pre-tax commuter benefits
• Dependent care and health care flexible spending plans
• 1 hour of wellness time off per week for wellness activities of your choosing
• Flexible personnel wellness budget for reimbursements or marketplace purchases
• Every staff member is eligible for organization-sponsored professional development annually
• 9 weeks of paid parental leave