Salesforce CRM Administrator

Summary

Join our team as an Entry-Level Salesforce CRM Administrator and contribute to the daily administration and support of our Salesforce platform. This remote, full-time position requires a foundational understanding of Salesforce and a dedication to continuous skill development. You will play a key role in maintaining and improving our Salesforce platform, ensuring it meets evolving business needs. Responsibilities include user setup, report creation, system audits, data management, troubleshooting, and collaboration with cross-functional teams. The ideal candidate possesses a Bachelor’s degree or equivalent experience, a Salesforce Administrator Certification (ADM 201), and strong analytical and communication skills.

Requirements

• Bachelor’s degree in Information Systems, Business, Computer Science, or a related field (or equivalent experience)
• Salesforce Administrator Certification (ADM 201)
• Basic understanding of Salesforce platform functionality and best practices
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team in a fast-paced environment

Responsibilities

• Assist in the daily administration and support of Salesforce, including user setup, profiles, roles, permissions, and data management
• Create and maintain reports, dashboards, and workflows to support business operations
• Perform regular system audits and prepare for upgrades
• Support data imports, exports, and data cleansing activities
• Troubleshoot and resolve user issues and provide training as needed
• Collaborate with cross-functional teams to gather requirements and implement solutions
• Document processes, workflows, and system configurations
• Stay current on Salesforce best practices, new features, and updates

Preferred Qualifications

• Experience with Salesforce CG Cloud
• Experience with Salesforce Data Cloud
• Familiarity with data tools such as Excel, Data Loader, or similar
• Exposure to CRM processes in sales, marketing, or customer service