Salesforce QA Lead

Summary

Join Trustpilot as a Salesforce QA, contributing to a team focused on building trust between consumers and businesses. You will conduct end-to-end testing of Salesforce software, Zuora, and payment gateways, ensuring seamless integration and functionality. Collaboration with cross-functional teams is key to validating processes, identifying issues, and delivering high-quality software. This role requires experience in Salesforce testing, UAT, and Agile methodologies. The ideal candidate possesses strong analytical and problem-solving skills, along with excellent communication abilities. Trustpilot offers a competitive compensation package, flexible working options, and numerous benefits to support employee well-being and professional growth.

Requirements

• Hold a Bachelor's degree in Computer Science, Information Technology, or related field
• Possess proven experience as a QA Tester or similar role, with a focus on end-to-end testing and UAT
• Have hands-on experience testing Salesforce software, Zuora, and payment gateways (e.g., GoCardless, Stripe)
• Demonstrate a full understanding of software testing principles, methodologies, and best practices
• Have experience creating test plans, test cases, and test scripts for complex business processes
• Show familiarity with Agile development methodologies and tools (e.g., Jira, Confluence)
• Possess advanced analytical and problem-solving skills with a keen attention to detail
• Have good communication and collaboration skills to work effectively with cross-functional teams
• Be able to thrive in a fast-paced environment and deliver multiple priorities effectively

Responsibilities

• Conduct end-to-end testing of Salesforce software Marketing Cloud, Sales Cloud and Service Cloud, Zuora, and payment gateways to verify functionality, data integrity, and system integration
• Develop and implement comprehensive test plans, test cases, and test scripts to validate system requirements and business processes
• Perform User Acceptance Testing (UAT) to ensure solutions meet user requirements and business requirements
• Collaborate with software developers, business analysts, and other stakeholders to understand system requirements and ensure test coverage
• Identify, prioritize, and track defects using issue tracking tools (e.g., Jira) and ensure timely resolution with development teams
• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives to provide testing updates and gather feedback
• Maintain test environments and test data to support ongoing testing activities
• Continuously improve testing processes and methodologies to enhance efficiency and effectiveness

Preferred Qualifications

• Hold Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Architect Journey: Development Lifecycle and Deployment)
• Have experience with test automation tools (e.g., Selenium, SoapUI) and scripting languages (e.g., SQK, SOQL, Apex Python, JavaScript)
• Possess knowledge of Zuora billing and subscription management platform
• Show familiarity with APIs and web services testing
• Have experience working in a SaaS environment or with subscription-based business models

Benefits

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, increasing to 28 days after 2 years of continuous employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan, online GP, 24/7 Employee Assistance Plan
• Full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycle to work scheme
• Central office location complete with all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more