Scheduler

Summary

Join DataForce as a Scheduler and work remotely from the UAE to schedule recording sessions for a data collection project in Dubai. You will be responsible for communicating with participants, screening them, scheduling appointments, and managing the daily schedule. This role requires excellent communication and organizational skills, fluency in Arabic and advanced English skills, and proficiency in using computers for scheduling and data entry. The project is expected to last 4-5 or 8-9 weeks, with a start date of July 14, 2025. You will be the primary point of contact for participants, ensuring smooth project execution and meeting deadlines. The work schedule is approximately 7 hours per day, 5 days a week, with two 8-hour remote training days.

Requirements

• Idiomatic fluency in Arabic
• Advanced English language skills
• Computer skills for tasks such as data entry, report generation, schedule creation and management
• Great organizational skills needed
• Must be extremely detail-oriented, flexible and able to shift focuses quickly
• The Scheduler will need a computer or laptop with a stable internet connection and a headset to work on this project
• Outstanding customer service and excellent communication skills including phone, email, and electronic media communication
• Experience working in a team
• Ready to support moderators, project coordinators, and managers at achieving the desired goal

Responsibilities

• Screen applicants via phone calls and scheduling appointments according to availability
• Manage the daily schedule and finding replacement participants in case of cancellations
• Send emails to candidates to guide them through document signing and briefly explaining the purpose of the study
• Send reminders to candidates to minimize no shows
• Answer candidates' inquiries via email and calls or redirecting inquiries as needed
• Provide logistics information
• Fill the session schedule days in advance and reflecting project changes in scheduling, resource planning files, and study documentation where appropriate
• Communicate and coordinate with the project team on a daily basis to ensure up-to-date information