Scheduler

Summary

Join DataForce as a remote Scheduler in Malaysia! This freelance/independent contractor role involves scheduling recording sessions for a data collection project in Kuala Lumpur. You will communicate with participants, screen them, manage appointments, and ensure project deadlines are met. The position requires strong communication and organizational skills, fluency in Malay and advanced English, and proficiency in using computers for scheduling and data management. The project is expected to last 4-5 or 8-9 weeks, with a start date of July 14, 2025. The work schedule is approximately 7 hours/day, 5 days/week, with two 8-hour training days.

Requirements

• Idiomatic fluency in Malay
• Advanced English language skills
• Computer skills for tasks such as data entry, report generation, schedule creation and management
• Great organizational skills needed
• Must be extremely detail-oriented, flexible and able to shift focuses quickly
• The Scheduler will need a computer or laptop with a stable internet connection and a headset to work on this project
• Outstanding customer service and excellent communication skills including phone, email, and electronic media communication
• Experience working in a team
• Ready to support moderators, project coordinators, and managers at achieving the desired goal

Responsibilities

• Screening applicants via phone calls and scheduling appointments according to availability
• Managing the daily schedule and finding replacement participants in case of cancellations
• Sending emails to candidates to guide them through document signing and briefly explaining the purpose of the study
• Sending reminders to candidates to minimize no-shows
• Answering candidates' inquiries via email and calls, or redirecting inquiries as needed
• Providing logistics information
• Filling the session schedule days in advance and reflecting project changes in scheduling, resource planning files, and study documentation where appropriate
• Communicating and coordinating with the project team on a daily basis to ensure up-to-date information