Scheduling Coordinator

Summary

Join ConnectOS, a top-rated Philippines employer, and contribute to their mission of providing high-quality Allied Health services. As a Scheduler, you will play a crucial role in managing appointments, ensuring smooth operations, and supporting the clinical team. Your responsibilities include monitoring cancellations, handling unplanned therapist absences, managing indirect therapy lists, providing weekly reports, and collaborating with the clinical team to ensure client satisfaction.

Requirements

• Previous experience in appointment setting/scheduling
• Excellent communication skills, both verbal and written
• High attention to detail
• Previous experience in Data Entry
• Ability to contribute to Business Improvement

Responsibilities

• Monitor daily requests to cancel sessions, ensuring adequate follow-up and conversion to an alternative option (e.g., rescheduling, telehealth, longer follow-up session, additional session in school holidays)
• Follow up with the admin/therapy team if no action has been taken
• Review Slack and Cliniko to determine therapists who are absent each day and action necessary follow-ups
• Report any issues to leadership
• Ensure indirect therapy lists are implemented for each therapist and monitor for missed opportunities to contact priority clients
• Provide weekly reports on planned and actual bookings, including analysis of reasons why some sessions did not go ahead
• Work closely with the clinical team to ensure they feel supported and to avoid overwhelm
• Collaborate with the Clinical Lead on waitlist management and client allocations
• Seek and monitor client feedback to ensure consistent high satisfaction, particularly regarding communication and support from the Admin team, especially the scheduler