Security Operations Administrator

Summary

Join IT Concepts as a Security Operations Administrator and play a critical role in coordinating and executing security- and suitability-related program operations for our VA-ESOM contract. You will manage security clearance processes, facilitate communication among stakeholders, maintain accurate records, provide operational support, and analyze data to improve program performance. This 100% remote position requires a Bachelor's degree, 3+ years of relevant experience, and knowledge of government contracting and security regulations. Success involves minimizing errors, ensuring smooth onboarding, identifying areas for improvement, and recommending solutions. We offer a competitive benefits package including paid time off, healthcare, 401k, and professional development opportunities.

Requirements

• Bachelor's degree in Business Administration, Project Management, Operations Management, Information Technology or a related field
• 3+ years of experience relevant to the job description, ideally in a security coordinator or operations support position
• Knowledge of government contracting, security regulations, and compliance requirements
• Experience coordinating highly complex program operations
• Experience managing detailed processes involving multiple stakeholders
• Experience facilitating communication amongst multiple stakeholders
• Excellent organizational, multitasking, and time management skills
• Strong attention to detail and accuracy in record keeping and documentation
• Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels
• Strong analytical skills, with the ability to collect, analyze, and interpret complex data sets
• Detail-oriented mindset with a focus on accuracy and quality in all tasks
• Proactive problem-solving abilities and a willingness to take initiative to drive continuous improvement
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software and tools
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• US Citizen or Green Card Holder
• Must be able to obtain and maintain Public Trust Tier 4

Responsibilities

• Oversee and maintain security clearance processes and protocols, including managing sensitive personnel security clearance paperwork, coordinating with government agencies for clearance requests, and monitoring compliance with security regulations and requirements
• Facilitate communication and coordination among program stakeholders, including government officials, team members, subcontractors, and other parties. Schedule tasks and organize meetings as necessary. Maintain effective communication channels to ensure smooth program operations. Collaborate with cross-functional teams to implement improvements, drive efficiency and growth, and optimize toward company goals
• Maintain accurate and up-to-date records, documentation, and databases related to program activities, including sensitive data. Ensure proper handling, storage, and dissemination of sensitive and classified information in accordance with security protocols. Maintain SharePoint and other ITC/client sites with appropriate documents and information
• Provide comprehensive operational support through Security and Suitability Clearance processes including managing documentation, maintaining files, preparing reports, and coordinating operational activities. Assist with developing and maintaining operational procedures, guidelines, and best practices to ensure consistent and high-quality execution
• Gather and analyze data to generate insights into project and operational performance, identifying trends, anomalies, and areas for improvement. Develop detailed reports to provide stakeholders with clear visibility into project and operational metrics. Create ad hoc reports and analyses to support decision-making processes
• Minimize mistakes in identifying and communicating errors to New Hires regarding their security paperwork
• Ensure a smooth onboarding process for New Hires
• Ability to pick up on new processes in a timely manner
• Ability to identify areas for improvements and recommend solutions

Preferred Qualifications

• Experience working with sensitive documentation containing PII, preferably with Clearances and Suitability processes
• Strong interpersonal relationship-building skills; customer service experience
• Prior experience with data analysis and/or data visualization techniques

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Flexibility to take a course, complete a certification, or other professional growth and networking
• Funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations
• Host and attend charity galas/events