Tempus Labs, Inc. is hiring a
Senior Alliance Manager

Summary

Join Tempus as a Senior Alliance Manager in the Life Sciences team. This role involves cultivating partnerships with life science companies to advance their research and clinical programs using Tempus products, ensuring customer satisfaction, developing relationships with stakeholders, planning meetings, organizing data provisioning operations, conducting regular health checks on accounts, facilitating coordination between teams, serving as the champion for the strategic intent of the partnership, and traveling approximately 10% of working time.

Requirements

• Entrepreneurial business approach; thrives in a high growth, rapidly evolving business environment
• Proactive mindset that can operationalize implementable solutions, and can help move both internal and external stakeholders to quickly solve problems
• Understanding of translational research and discovery and clinical development at pharmaceutical companies
• Advanced understanding of biology and therapeutic interventions in Oncology
• Proven ability to navigate multi-faceted client organizations with success
• Exceptional account management, articulation of issues and an ability to navigate a wide range of stakeholders to solve problems

Responsibilities

• Serve as the primary point of contact for life sciences collaborations, ensuring satisfaction across a portfolio of products and projects to drive value for customers
• Develop and maintain relationships with stakeholders in client organizations through regular engagement, including in-person meetings
• Plan and lead meetings with partner organizations, including steering committees, strategic business reviews, progress updates, etc
• Develop a deep understanding of collaboration agreements and work with internal teams to ensure precise execution, tracking milestones, deliverables, and performance metrics
• Organize and oversee data provisioning operations for clients in collaboration with internal teams, proactively identifying risks and resolving issues
• Conduct regular health checks on accounts, monitoring the status of active projects and proposals to ensure alignment and progress
• Facilitate coordination between Tempus' subject matter experts, Business Development, and other internal teams as appropriate to align on strategic initiatives and ensure all stakeholders are engaged appropriately to ensure a collaboration’s success
• Serve as the champion for the strategic intent of the partnership, identifying and pursuing opportunities to expand the collaboration
• Act as the point of escalation internally and externally, resolving issues and conflicts, and providing strategic recommendations for solutions
• Conduct in-depth research on partner organizations, including structure, strategy, pipeline, and decision-making processes to maximize partnership success
• Stay updated on relevant M&A activities, regulatory decisions, and product approvals/denials to anticipate partner needs

Preferred Qualifications

• Minimum 2+ years in data partnerships/alliance management/client service/customer success/serving Life Sciences sector (Pharma / Biotech)
• Preferably 3+ years working with companies who serviced Life Sciences companies in Research & Development and/or Real Word Data
• Bachelor degree in a Science or Business discipline; Advanced degree (MD, PhD, or Healthcare certification) desired