Senior Community Growth Manager

Summary

Join Airbnb Canada as a Senior Community Growth Manager to launch and manage host growth programs. You will be responsible for designing playbooks, adapting frameworks to local market dynamics, and partnering with cross-functional teams. This role involves hybrid program operations, scaled relationship management, and revenue/business performance goals. You will analyze program performance, craft strategic plans, and contribute to Airbnb's strategic outcome by unlocking the next generation of hosts. Success is measured by growth, retention, and success of the hosting business in Canada. The ideal candidate is a strategic operator with strong analytical and content development skills.

Requirements

• 8+ years experience in Sales, Business Operations, or Business Development in Tech, Real Estate/Property Management, or Travel
• You are strategic in your thinking; proven ability to drive growth and to own growth OKRs while exceeding goals
• You think and act like an entrepreneur. You are resourceful and goal driven
• Strong project management skills and demonstrated experience leading strategic programs and processes
• Can forecast, model, and optimize growth tactics based on known and unknown performance
• You have sales or external relationship management experience across tech and consumer goods
• Ability to influence through persuasion, negotiation, and consensus building
• Ability to assess a problem, opportunity or business challenges quickly and make decisions based on the facts presented, creative problem solving, and previous experience
• Excellent communication (written & verbal) and interpersonal skills with strong business acumen that will enable you to earn trust at all levels
• Strong empathy for our community AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Enthusiastic and creative leader with the ability to inspire others
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
• Expert with Excel (pivot tables, large data set analyses, and formulas), analytical tools (SQL), and methodologies like capacity planning, forecasting, general modeling for prioritization and decision making
• Comfortable with Google Docs, Salesforce CRM, and other technology solutions for driving supply acquisition, territory management and retention
• Deep knowledge and experience using collaborative project management tools and processes (e.g. Asana, Airtable, and etc.)

Responsibilities

• Supporting recruitment and onboarding education for new co-hosts, Ambassadors, and other hosts in these programs
• Analyzing regional and territory business trends and outcomes to identify and scale growth opportunities
• Designing, piloting, and testing new levers that support host growth at scale
• Developing and maintaining a community forum to increase reach and feedback loops for program, product support and community support
• Execution of workshops, events, webinars, partnerships and other channels to build an integrated strategy
• Adapting central programs to support regional objectives
• Design and operationalize effective email and scaled communication campaigns to support lifecycle engagement and education
• Serve as the primary point of contact for hosts in the Community Powered Growth programs. Advising and supporting them as they build their property management businesses
• Building sentiment and feedback channels to size and package insights for product and central programs
• Identify and pilot opportunities to increase overall host success
• You will be responsible for revenue and host growth goals
• You will develop new programs and initiatives
• You will implement plans and evaluate overall efficacy to inform business initiatives
• You will lead through inspiration, influence, and our core value of belonging
• You will contribute meaningfully to a strategic outcome for Airbnb to unlock the next generation of hosts
• You will pioneer a new growth model and structure for Airbnb. This includes developing project plans, collaborating with cross-functional teams around the world, partnering with multiple stakeholders, and crafting mitigation plans to solution design
• You will support the development, execution and scale of pilots to accelerate evolving business verticals
• Act as a change agent and effectively utilize change management methodologies when deploying solutions and processes
• Lead resource development for the community with engaging and high impact communications
• Develop deep knowledge of your assigned geographic markets and become the go-to source relating to local, trends and market dynamics for internal and external partners
• Support online and offline community events (webinars, meetups, and workshops)